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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Reviews
4.7
4,357 Reviews
Call Dealership (806) 796-7777
View Awards

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,357 reviews

July 13, 2020

We live out of state. Every time we come to have warranty work done we have to miss a day of work. Last time we came over for a dr appt and was to have work done. You guys could not provide us with a loaner More

by days
Recommend Dealer
No
Employees Worked With
Sammy
Report | Print
Jul 23, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. Cordially, Rick Swindell IT Director Frank Brown GMC

July 13, 2020

Everybody was very friendly to us. If we had any questions, we got a very good answers. And they explained everything very well to us. More

by petersketlerb19
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
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Jul 23, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

July 11, 2020

Kienan and John have helped my wife and I buy several vehicles. The vehicle we purchased just 2 months ago got totaled and we needed a new one so we went right back to the best in the business. These guy More

by someonelikeyou81
Recommend Dealer
Yes
Employees Worked With
John Poyner, Kienan Beasley
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Jul 23, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

July 10, 2020

Very nice salesman. This was for my daughter and he went out of his way to make sure it was ready! Treated them very well and signing went fine. Not the financing we were told but its all good More

by bdavidh52
Recommend Dealer
Yes
Employees Worked With
Albert Botello
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Jul 23, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 10, 2020

I needed a change oil last Tuesday. I was told that it would take 45 minutes. Fortunately, got done In less than 30 minutes. Awesome!l More

by tedmariz
Recommend Dealer
Yes
Employees Worked With
Maintenance Department
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Jul 23, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 10, 2020

My salesman David was awesome, just took my SUV in for its first service and they did a great job! I would highly recommend Frank Brown! More

by marcievia138
Recommend Dealer
Yes
Employees Worked With
Blake Silvas
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Jul 23, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 10, 2020

The parts and service department are great. They did a great job in repairing the car and a reasonable time. I’m totally satisfied and would highly recommend Brown Honda. More

by raygun
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
Report | Print
Jul 23, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

July 09, 2020

Great Service Take wonderful care of my Ridgeline. No other business has touched my Honda! This visit was extremely fast! Terry in the checkout has always been a More

by amd1959
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry in service!
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Jul 23, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

July 09, 2020

They are always friendly and helpful. They often volunteer to go above and beyond what I expect. I will probably continue to go to Frank Brown Honda in the future. More

by addison.kirk22
Recommend Dealer
Yes
Employees Worked With
Blake Silvas
Report | Print
Jul 23, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

July 09, 2020

Had transmission fluid drained and filled no prior leaks ! Went home and leaked ! Now it will be $1900 to fix it . Very disappointed not again More

by Carmela
Recommend Dealer
No
Employees Worked With
Dean L
Report | Print
Jul 23, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. Cordially, Rick Swindell IT Director Frank Brown Honda

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