Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Reviews
4.7
4,357 Reviews
Call Dealership (806) 796-7777
View Awards

5802 TX-327 Spur

Lubbock, TX

79424

Directions

By Type

Showing 4,357 reviews

July 09, 2020

Excellent service and people. The oil change on my 2019 Honda Ridgeline was done professionally with great care and skill. I use their service only and find it excellent. More

by SMANLUBTX
Recommend Dealer
Yes
Employees Worked With
Blake Silvas, Phillip Richardson, Philip Jansen, Dayne O'Reilly, Tyson Hall, Kienan Beasley, Ricardo Alegria, Albert Botello
Report | Print
Jul 23, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

July 09, 2020

Great service.just a little high in pricing , excellent shuttle, good hours great location would like weekend hours, but with the COVID-19 makes it hard d More

by johnnyolvera1
Recommend Dealer
Yes
Employees Worked With
Terry
Report | Print
Jul 23, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 09, 2020

Was a great experience. Thank you. Look forward to doing more business in the future. Tyson did a great job as our sales man. Thanks again More

by jodyclem
Recommend Dealer
Yes
Employees Worked With
Tyson Hall
Report | Print
Jul 23, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 08, 2020

Mr. Cole is a TRUE PROFESSIONAL!!!! He met me at the door when I arrived, had the vehicle I wanted ready for a test drive and he ANSWERED EVERY QUESTION I HAD about the vehicle and service. More

by lmitchell6766
Recommend Dealer
Yes
Employees Worked With
Bryan Cole FIVE STAR SERVICE
Report | Print
Jul 23, 2020 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

July 07, 2020

I went in to have battery checked and a new battery was recommended as Mr Loveless. I'm always treated with respect and everyone is always helpful and friendly. More

by karenj1257
Recommend Dealer
Yes
Employees Worked With
Mr. Loveless
Report | Print
Jul 08, 2020 -

Frank Brown Auto and Truck Ranch responded

karenj1257, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

July 07, 2020

Buying our new 2020 Pilot The dealership staff was wonderful and the buying process was quick and painless. They also worked to get us a great deal! This is the second vehicle More

by LINNIE.GREENLEES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cary and Emilio Rocha
Report | Print
Jul 07, 2020 -

Frank Brown Auto and Truck Ranch responded

LINNIE.GREENLEES, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new 2020 Honda Pilot and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

July 06, 2020

Very professional service. Listens to customer concerns and willing to go the extra mile to meet the customers needs. Thank you for a job well done. More

by Tobingoa
Recommend Dealer
Yes
Employees Worked With
Ronnie
Report | Print
Jul 07, 2020 -

Frank Brown Auto and Truck Ranch responded

Tobingoa, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

July 06, 2020

They left my car in drive when they brought it around, did not reset my maintenance minder and I was promised that they would put new clips on the cover over the oil pan, but they did not. I am driving al More

by jc01
Recommend Dealer
Yes
Employees Worked With
Do not know who
Report | Print
Jul 07, 2020 -

Frank Brown Auto and Truck Ranch responded

jc01, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. I haved your concerns with our Frank Brown Service Manager and our Frank Brown Service Team. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 06, 2020

New auto trade Everything went smoothly. Brian took care of everything needed to trade in old auto for ny new auto. I have worked with Brian before and he has always More

by doncoker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Cole
Report | Print
Jul 07, 2020 -

Frank Brown Auto and Truck Ranch responded

doncoker, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new 2020 GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

July 03, 2020

Thank you for the new car. The process was simple and easy. Thank you for answering my all my questions and helping me buy the right vehicle ! More

by Julie Moore
Recommend Dealer
Yes
Employees Worked With
John Cary
Report | Print
Jul 03, 2020 -

Frank Brown Auto and Truck Ranch responded

Julie Moore, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new 2020 Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

1
...
240
241
242
...
436