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Frank Brown Auto and Truck Ranch
Lubbock, TX
4,357 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 4,357 reviews
June 25, 2020
Everyone.is always helpful, & friendly. Terry makes checkout quick & simple. I never have to wait longer than expected. The waiting area is always clean and clean checkout quick & simple. I never have to wait longer than expected. The waiting area is always clean and clean More
by gscmoore1
Verified CustomerEmployees Worked With
Terry in service dept
June 25, 2020
Rob was very helpful in the sale of the Jeep and he even delivered it 4.5 hours away!!! We are very pleased with the vehicle! We will definitely be using you all again (not in the near future) for our vehi delivered it 4.5 hours away!!! We are very pleased with the vehicle! We will definitely be using you all again (not in the near future) for our vehicle needs!! More
by ccarrillo0
Employees Worked With
Rob
June 25, 2020
Salesman did a great job.Finance officer was very rude Salesman did a great job. Finance officer was very rude and talked to me like I was stupid over the phone about extended warranty twice. No face Salesman did a great job. Finance officer was very rude and talked to me like I was stupid over the phone about extended warranty twice. No face masks! You should as a company! I gave John Carlo a mask when he brought paperwork! For my safety and his! Other than that, love the van. I was really able to shop pretty much online and I never had to go inside the building. More
by dasblumehaus1
Employees Worked With
John Carlo should get 5 stars and sadly I can't remember Finance guys name gets a 1
June 25, 2020
They always provide consistent great service every time!! From the sales department to the service department! Y’all are top notch! Thank you for being so dependable!! From the sales department to the service department! Y’all are top notch! Thank you for being so dependable!! More
by wana1212
Employees Worked With
Ricardo Alegria
June 25, 2020
service It took longer than I expected but overall, it was ok. Everyone was courteous and polite, very professional. I am glad I took my Honda in. I am so rea It took longer than I expected but overall, it was ok. Everyone was courteous and polite, very professional. I am glad I took my Honda in. I am so ready for a trip now as long as covid permits if you know what I mean. More
by zm1993
Employees Worked With
Robert the shuttle guy., Tony Vierra , who took the service order, and Terry at the service counter.
June 25, 2020
Great customer service. We have always found that Frank Brown Auto and Truck Ranch does a great job of taking care of customers before and after the sale. We have always found that Frank Brown Auto and Truck Ranch does a great job of taking care of customers before and after the sale. More
by DCW
Employees Worked With
Ricardo Alegria
June 24, 2020
The car and the price were great! I had to haggle and try to make a deal for them to come down in price. The salesman was respectful of my concerns and worked well with me. The only thing I did not like to make a deal for them to come down in price. The salesman was respectful of my concerns and worked well with me. The only thing I did not like was how pushy the while staff was on their financing. Even though I went in with a loan from a Credit Union, they would not stop trying to sell me their financing. I don’t like pushy salesmen. More
by timothymckee55
Employees Worked With
Phillip Richardson
June 24, 2020
Albert did a great job. He was in and out grabbing keys to any car i wanted to look at. The paperwork was done in under 30 mins and i walked away with a new car! to any car i wanted to look at. The paperwork was done in under 30 mins and i walked away with a new car! More
by DENISE0486
Employees Worked With
Albert Botello
June 24, 2020
Appreciated the service Adviser taking the time to explain things to me. Notified me all along the way. I also appreciate the friendliness of the staff. explain things to me. Notified me all along the way. I also appreciate the friendliness of the staff. More
by stihlwell
Employees Worked With
Don’t remember name
