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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Reviews
4.7
4,357 Reviews
Call Dealership (806) 796-7777
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,357 reviews

June 17, 2020

Well done Dean was the service representative that assisted me. He was knowledgable and honest about what I needed and di not need. I appreciate his direct, cle More

by brusso36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean and Terry in service
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Jun 18, 2020 -

Frank Brown Auto and Truck Ranch responded

brusso36, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

June 16, 2020

Aaron Allison Pollard Ford Did a great job. He would meet us on time and got everything done on time. He took over to get the papers done More

by Jragronomist
Recommend Dealer
Yes
Employees Worked With
Arron Allison
Report | Print
Jun 18, 2020 -

Frank Brown Auto and Truck Ranch responded

Jragronomist, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 16, 2020

Delivered car and paperwork to our house Just as we decided to get a new car the COVID19 shut down happened. Phillip and John worked with us to get paperwork and vehicle brought to our home. More

by RonH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cary, Phillip Richardson
Report | Print
Jun 18, 2020 -

Frank Brown Auto and Truck Ranch responded

RonH, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new 2020 Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

June 16, 2020

Everyone is friendly and helpful. Even though we were in a pandemic they got me in with no appointment. Did what was asked and returned my truck before promised time great job More

by jimbo49055
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
Report | Print
Jun 18, 2020 -

Frank Brown Auto and Truck Ranch responded

jimbo49055, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

June 16, 2020

Why choose anyone else? They are the most reliable and knowledge mechanics that work for Frank Brown. Friendly, courteous, and helpful in answering my questions More

by Dee
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria, Albert Botello
Report | Print
Jun 18, 2020 -

Frank Brown Auto and Truck Ranch responded

Dee, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 16, 2020

Always great and friendly service! Terry is also great! He is always friendly and makes sure you get what you needed. I will be coming back ! More

by breejaramillo99
Recommend Dealer
Yes
Employees Worked With
Terry
Report | Print
Jun 18, 2020 -

Frank Brown Auto and Truck Ranch responded

breejaramillo99, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 16, 2020

This was our 3rd vehicle purchase from Frank Brown and Joseph Stalcup. Doing business here has always been a pleasure and enjoyable. Super easy and fast purchase. We will continue to purchase all our vehi More

by Daddyspeed1
Recommend Dealer
Yes
Employees Worked With
Joseph Stalcup
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Jun 18, 2020 -

Frank Brown Auto and Truck Ranch responded

Daddyspeed1, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 16, 2020

Great service. Speedy. Friendly. Took good care of me. Your Service Department did a great job. Called me about service needed and had my car ready when promised. More

by charrantz
Recommend Dealer
Yes
Employees Worked With
Service Dept not Sales
Report | Print
Jun 18, 2020 -

Frank Brown Auto and Truck Ranch responded

charrantz, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 15, 2020

Albert was Great and Very Helpful. Finance was also Quick with the Financial Paper work. I didn't have to sit around for a long period of Time. More

by daboys0888
Recommend Dealer
Yes
Employees Worked With
Albert Botello
Report | Print
Jun 18, 2020 -

Frank Brown Auto and Truck Ranch responded

daboys0888, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 15, 2020

Your salesman, Paul Vera did an excellent wonderful job! He was very good in the sales process. The sales process was very easy. Thank you. More

by Poteet88242
Recommend Dealer
Yes
Employees Worked With
Paul Vera
Report | Print
Jun 18, 2020 -

Frank Brown Auto and Truck Ranch responded

Poteet88242, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

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