Frank Brown Auto and Truck Ranch

They were very nice with us are we really appreciate everything they did went to the extend to help us get orange Chrysler 2016 thank you very much everything they did went to the extend to help us get orange Chrysler 2016 thank you very much More

This individual worked with us after hours to make sure my husband and I got good service since we were coming from a city 2 hours away. Great service. my husband and I got good service since we were coming from a city 2 hours away. Great service. More

I traded my car in today JUST so I didn't have to deal with the horrible service department.... The only competent person there is Sammy and this time he wasn't my service adviser, Ronnie was. with the horrible service department.... The only competent person there is Sammy and this time he wasn't my service adviser, Ronnie was. More

Misguided information The salesperson and manager both tried hiding the fact that the truck I was going to purchase was damaged in a hail storm. I drove 450 mile round trip The salesperson and manager both tried hiding the fact that the truck I was going to purchase was damaged in a hail storm. I drove 450 mile round trip to pick up the truck I was going to buy, after the paper work was done over the phone on a Saturday I was headed on Monday to pick the truck up. I put a size-able down payment on the truck and was assured that the truck had never had any hail damage. I stated to Kienan that if it has recieved any that it would be a deal breaker. He again assured me that three salesmen had looked at it and it had none. He also told me that the truck was on the opposite end of the ;to when the hail hit in Lubbock. He then told me after the deal was made over the phone the the truck was detailed and parked inside so that it would be ready on Monday. I left my home at 5:30 in the morning and arrived in Lubbock at 10:30am I received a call from Kienan and he asked where I was, I told him about 10 minutes away from the dealership. He told me that I should go eat first because it had sprinkled and that they were detailing my truck again(contradiction of the statement that the truck was in a garage. I then said I want to pick up the truck and get back to my hometown. Upon arriving at the dealership, I drove to the body shop and noticed the truck was in the bay, so I got down walked in and asked the person standing by the truck if that truck had hail damage, he replied YES. I then walked out of the body shop and saw Kienan. I asked him why he lied to me and made me drive 300 mile when I told him in our very first conversation that I did not want a vehicle that had been in a hail storm. He agin said there were only a couple of dents. I later found out that the truck had been in two hailstorms and that it had approximately 10 or more dents. I drove 450 plus miles round trip to be lied to and the fact that my time fuel milage and wear and tear on my vehicle was caused by a dishonest salesman and manager (didn't get his name). A very bad reflection on Frank Brown GMC Truck Ranch. I did get my security deposit back, I should have actually been reimbursed for the trip and my time to drive a 500 mile round trip and my time. Very disappointed. More

I bought my car in round rock, tx and prefer the service at that dealership. They not only rotate your tires and do a quick wash they actually check the fluids. After having my oil changed at Frank brown I at that dealership. They not only rotate your tires and do a quick wash they actually check the fluids. After having my oil changed at Frank brown I received it dirty and low on windshield wiper fluid. I will be traveling back to round rock for my next oil change. More

The staff is very kind, helpful, welcoming and approable, not to mention a great selection of used vehicles that fit my price range. All of the vehicles I looked at were very well kept; clean, ran efficientl not to mention a great selection of used vehicles that fit my price range. All of the vehicles I looked at were very well kept; clean, ran efficiently. When the time comes I will come here again. More

Tony helped me from start to finish. After already replacing and alternator and battery my pilot was still having a charging issue. Tony made sure to check the entire vehicle to find the problem. Only replacing and alternator and battery my pilot was still having a charging issue. Tony made sure to check the entire vehicle to find the problem. Only issue ended up being bad terminals which he replaced. A 2.50 cent part and $100 labor and I was on my way. Most repair shops would have told me it needed another alter And battery. Thanks Tony! More

All staff are always friendly and very helpful. The office is always in clean order. Since I bought my 2012 Civic there in 2011, I have been taking my car there for oil changes. office is always in clean order. Since I bought my 2012 Civic there in 2011, I have been taking my car there for oil changes. More

Tony’s service and workmanship was incredible.He did an Tony’s service and workmanship was incredible. He did an exceptional job and built a personal connection with me. I felt valued and definitely would Tony’s service and workmanship was incredible. He did an exceptional job and built a personal connection with me. I felt valued and definitely would work with him again. More

Your service department has been gracious, affective, and polite. Thank you for your long history of great service. When I look for new or cars I come to your dealership. polite. Thank you for your long history of great service. When I look for new or cars I come to your dealership. More