
Frank Brown Auto and Truck Ranch
Lubbock, TX
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Mike Brown has been my salesman for my last two vehicles from Frank Brown. Excellent job!! I plan on increasing my credit and moving up to Jeep Grand Cherokee. from Frank Brown. Excellent job!! I plan on increasing my credit and moving up to Jeep Grand Cherokee. More
Very pleased withe service of the sales department. The car I wanted had to be found at another dealership. They made all the arrangements. Very happy. car I wanted had to be found at another dealership. They made all the arrangements. Very happy. More
Very pleasurable buying experience! World Class Service, my thanks to David, Rob and Mike Was very impressed with the detail explaining the features of the Honda, then to take the time and walk you throug my thanks to David, Rob and Mike Was very impressed with the detail explaining the features of the Honda, then to take the time and walk you through Honda school! More
Prompt and effecient I am very pleased with how my experience went! I had brought the car in early in the morning after damaging some of the components underneath it. Dea I am very pleased with how my experience went! I had brought the car in early in the morning after damaging some of the components underneath it. Dean was able to get it right in and stayed in contact with me throughout the day with what they found damaged as well as the price it would be to repair. They had the car repaired by the end of the day. Dean was very professional and did a great job. I'd also like to commend the parts department. I wouldn't have thought these would've been parts that were common enough to stock, but they were also vital in how quickly the car got repaired. I felt like the pricing was very fair for that high level of service. More
Always a pleasure to go in for any service needed! Everyone is always friendly and helpful. Service is done fairly quick, have never waited more than 45 min, which is pretty good time Everyone is always friendly and helpful. Service is done fairly quick, have never waited more than 45 min, which is pretty good time More
Good buying experience. They held car for me and made sure it was clean when I got there. Would recommend this dealership to others based on customer service. sure it was clean when I got there. Would recommend this dealership to others based on customer service. More
I received a recall on my GMC Acadia. I call Frank Brown wanting to speak with someone in the service dept. I talked to a Mr. Ronnie Botello and ask what day was convenient for them to check out my car. He wanting to speak with someone in the service dept. I talked to a Mr. Ronnie Botello and ask what day was convenient for them to check out my car. He told me they would be glad to take of recall in the morning between 8:00 & 9:00 a.m. The next morning I took my car and met Mr. Botello. He treated me with respect and took his time answering all my questions. He asked if I was going to wait on car. I told him I would come back later. He ask for my cell number. A couple of hours later I received a call from a Mr. Terry, he told me my car was ready. All I can say is that both guys were super nice guys. I didn’t get the run around. I drove my car home and my low air pressure symbol on dash was gone. I didn’t tell anyone to fix that. My tailgate wasn’t making that bad noise it used to make. So i Feel like Frank Brown has some great people working in the service department More
AWESOME SERVICE! I got the exact car I was looking for. Fast, easy, friendly and helpful. No pressure to purchase until I was completely satisfied. Great place to d I got the exact car I was looking for. Fast, easy, friendly and helpful. No pressure to purchase until I was completely satisfied. Great place to do business! More
Blake did a great job. He was very helpful with explaining and answering our questions. We appreciate his time, patience, and kindness throughout the sale. explaining and answering our questions. We appreciate his time, patience, and kindness throughout the sale. More