Back

Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,357 Reviews

5802 TX-327 Spur

Lubbock, TX

79424

Directions

By Type

Showing 4,357 reviews

May 18, 2020

Mike Brown has been my salesman for my last two vehicles from Frank Brown. Excellent job!! I plan on increasing my credit and moving up to Jeep Grand Cherokee. More

by shaunscute
Recommend Dealer
Yes
Employees Worked With
Tyson Hall, Albert Botello
May 19, 2020 -

Frank Brown Auto and Truck Ranch responded

shaunscute, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 18, 2020

Very pleased withe service of the sales department. The car I wanted had to be found at another dealership. They made all the arrangements. Very happy. More

by Kenneth Barry
Recommend Dealer
Yes
Employees Worked With
Blake Silvas
May 19, 2020 -

Frank Brown Auto and Truck Ranch responded

Kenneth Barry, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new 2020 Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

May 18, 2020

Very pleasurable buying experience! World Class Service, my thanks to David, Rob and Mike Was very impressed with the detail explaining the features of the Honda, then to take the time and walk you throug More

by loyd.blackerby
Recommend Dealer
Yes
Employees Worked With
David, Rob,Mike
May 19, 2020 -

Frank Brown Auto and Truck Ranch responded

loyd.blackerby, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new 2020 Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

May 15, 2020

Prompt and effecient I am very pleased with how my experience went! I had brought the car in early in the morning after damaging some of the components underneath it. Dea More

by stevestone5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean
May 15, 2020 -

Frank Brown Auto and Truck Ranch responded

stevestone5, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

May 15, 2020

Always a pleasure to go in for any service needed! Everyone is always friendly and helpful. Service is done fairly quick, have never waited more than 45 min, which is pretty good time More

by my5brats4love
Recommend Dealer
Yes
Employees Worked With
Terry
May 19, 2020 -

Frank Brown Auto and Truck Ranch responded

my5brats4love, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

May 15, 2020

Good buying experience. They held car for me and made sure it was clean when I got there. Would recommend this dealership to others based on customer service. More

by eugenereed17
Recommend Dealer
Yes
Employees Worked With
Mark Brown
May 19, 2020 -

Frank Brown Auto and Truck Ranch responded

eugenereed17, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 15, 2020

I received a recall on my GMC Acadia. I call Frank Brown wanting to speak with someone in the service dept. I talked to a Mr. Ronnie Botello and ask what day was convenient for them to check out my car. He More

by Acadia recall
Recommend Dealer
Yes
Employees Worked With
Ronnie Botello & Terry
May 19, 2020 -

Frank Brown Auto and Truck Ranch responded

Acadia recall, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

May 15, 2020

AWESOME SERVICE! I got the exact car I was looking for. Fast, easy, friendly and helpful. No pressure to purchase until I was completely satisfied. Great place to d More

by abice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
May 15, 2020 -

Frank Brown Auto and Truck Ranch responded

abice, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 15, 2020

Blake did a great job. He was very helpful with explaining and answering our questions. We appreciate his time, patience, and kindness throughout the sale. More

by dtvani
Recommend Dealer
Yes
Employees Worked With
Blake Silvas
May 19, 2020 -

Frank Brown Auto and Truck Ranch responded

dtvani, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new 2020 Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

May 15, 2020

Bought car wasnt expecting too but got me a loan at price i could afford. I was surprised. They were friendly. Like my vehicle so far More

by wgailjohnson
Recommend Dealer
Yes
Employees Worked With
Constancio, Albert Botello
May 19, 2020 -

Frank Brown Auto and Truck Ranch responded

wgailjohnson, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

...
257
...