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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Reviews
4.7
4,357 Reviews
Call Dealership (806) 796-7777
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,357 reviews

April 16, 2020

Quick and efficientInformative on issues I really Quick and efficient Informative on issues I really appreciate straight to the point problem solving The only place to go for great Honda service More

by Edramos
Recommend Dealer
Yes
Employees Worked With
Dean L
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Apr 17, 2020 -

Frank Brown Auto and Truck Ranch responded

Edramos, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

April 16, 2020

Great experience! Bought an Envoy here 15 years ago. Now I bought an Acadia. This dealership is easy to work with. No high pressure from Philip! More

by lbarmistead
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
Report | Print
Apr 17, 2020 -

Frank Brown Auto and Truck Ranch responded

lbarmistead, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new 2020 GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

April 15, 2020

Thank you for fast, easy, and thorough service. Terry is always friendly and works well with people. He checked on additional information I requested. Very good More

by debbiee505
Recommend Dealer
Yes
Employees Worked With
Terry
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Apr 15, 2020 -

Frank Brown Auto and Truck Ranch responded

debbiee505, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

April 14, 2020

They worked with me, i left a happy man, got a good deal and all of my needs in a vehicle were met thank you More

by mnarce3
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
Report | Print
Apr 14, 2020 -

Frank Brown Auto and Truck Ranch responded

mnarce3, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

April 13, 2020

My experience with the dealership went exceptionally well. Philip Richardson was very attentive to my wants and needs regarding the purchase of my vehicle. I especially liked the honesty and true conce More

by joyccrain
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
Report | Print
Apr 14, 2020 -

Frank Brown Auto and Truck Ranch responded

joyccrain, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

April 13, 2020

Their sales representative (Richard Algeria) is really good about helping me get the truck I wanted. They worked with me and didn't over charge me for the truck. More

by moiseisarellano20
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
Report | Print
Apr 14, 2020 -

Frank Brown Auto and Truck Ranch responded

moiseisarellano20, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

April 10, 2020

Ronnie is always very helpful and will do everything he can to get you in at a time that beat fits your schedule. Very nice guy More

by Jr Gonzales
Recommend Dealer
Yes
Employees Worked With
Ronnie Botello, Albert Botello
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Apr 14, 2020 -

Frank Brown Auto and Truck Ranch responded

Jr Gonzales, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

April 10, 2020

We had a wonderful experience!! Will definitely recommend to friends and family! Mike did an amazing job of helping us out but keeping it safe during this time! He went above and beyond to get us in this won More

by Rlac2207
Recommend Dealer
Yes
Employees Worked With
Mike Brown 5stars, Blake Silvas, Phillip Richardson, Philip Jansen, Dayne O'Reilly, Tyson Hall, Kienan Beasley, Ricardo Alegria, Albert Botello
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Apr 14, 2020 -

Frank Brown Auto and Truck Ranch responded

Rlac2207, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

April 09, 2020

Super quick oil change as usual! Huge thank you to Dean, Sunny, and Terry for answering all of my questions and making me feel like a VIP. :) More

by ms.michele.campbell@gmail.com
Recommend Dealer
Yes
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Apr 14, 2020 -

Frank Brown Auto and Truck Ranch responded

C.M. Campbell, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

April 09, 2020

Always friendly, always prompt, always dependable! I never have my oil changed, tires installed anywhere else. Why bother, I know I will always get the best, reliable service at Frank Brown! More

by elva_lozano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
Report | Print
Apr 14, 2020 -

Frank Brown Auto and Truck Ranch responded

elva_lozano, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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