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Frank Brown Auto and Truck Ranch
Lubbock, TX
4,357 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 4,357 reviews
November 28, 2019
Very good I was very pleased with my car buying experience. Blake Silvas was great to deal with. He listened to what I had to say and was helpful but not push I was very pleased with my car buying experience. Blake Silvas was great to deal with. He listened to what I had to say and was helpful but not pushy. More
by jotonthego
Verified CustomerEmployees Worked With
Blake Silvas
November 27, 2019
Overall good salesman very knowledgeable very nice. The only complaint , not a big thing , was after giving the check it took a lot more paper work and salesman ge salesman very knowledgeable very nice. The only complaint , not a big thing , was after giving the check it took a lot more paper work and salesman getting everthing from the manager. And let me say I was not picking up the truck till later so they were not clearing the xx . Then when I returned to pick up the truck it was on service getting a recall done. So another delay. They should have done that in the weeks before I bought it More
by valvedance
Employees Worked With
Paul Vera
November 27, 2019
Quick & Personable Terry explains what has been done to the car and is always very friendly. He will let you know when to expect the next service. Service was a quick Terry explains what has been done to the car and is always very friendly. He will let you know when to expect the next service. Service was a quick in and out within the hour. More
by wantay23
Employees Worked With
Terry
November 27, 2019
Rob Phillips was an incredible salesperson. Not once did I feel pressured or as if I was being sold. It was very reassuring how highly he spoke of the company he w was an incredible salesperson. Not once did I feel pressured or as if I was being sold. It was very reassuring how highly he spoke of the company he works for and those he works with. Will recommend to everyone willing to listen. More
by Kyjfields
Employees Worked With
Robby Phillips
November 27, 2019
Great customer service When I arrived I was greeted by Mr. Botello, he is very polite and very friendly the waiting area is a little small but other than that everything was When I arrived I was greeted by Mr. Botello, he is very polite and very friendly the waiting area is a little small but other than that everything was awesome. I would recommend them 100% More
by maria_sr10
Employees Worked With
Albert Botello
November 26, 2019
Great visit On my last visit I received great friendly service at an excellent price. I was greeted and provided with quick suggestions for service. I did not h On my last visit I received great friendly service at an excellent price. I was greeted and provided with quick suggestions for service. I did not have to wait long before the service was completed and given a great price. More
by linuxknob
Employees Worked With
Not sure of who
November 26, 2019
Good, but not satisfied Great guys, they’re xxxx of some salesmen that’s for sure. Kienen sold me my first vehicle ever and I wouldn’t have gone any other way about it Great guys, they’re xxxx of some salesmen that’s for sure. Kienen sold me my first vehicle ever and I wouldn’t have gone any other way about it More
by lopez.cole103
Employees Worked With
Kienan Beasley
November 26, 2019
Good salesman The salesman that worked with me made it easy to decide to buy a new truck. If it were not for him I would have just looked and went home. The salesman that worked with me made it easy to decide to buy a new truck. If it were not for him I would have just looked and went home. More
by slipshot1
Employees Worked With
Calib mcnair
November 26, 2019
Oil change Had a great experience at Frank Brown today with great service getting my oil changed! I always ask for Ronnie Botello because he always takes such go Had a great experience at Frank Brown today with great service getting my oil changed! I always ask for Ronnie Botello because he always takes such good care of me and is very courteous!! More
by Djd
Employees Worked With
Albert Botello
November 26, 2019
Amazing service The staff are always genuine and courteous! Getting an oil change is never a chore and is actually a very pleasant experience. Thanks a bunch Frank Br The staff are always genuine and courteous! Getting an oil change is never a chore and is actually a very pleasant experience. Thanks a bunch Frank Brown! More
by monicadayreyess
Employees Worked With
Terry
