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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,357 Reviews

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,357 reviews

November 08, 2019

Frank brown service was excellent.. I was completely satisfied. Friendly service handled promptly I have used the Frank Brown dealership in the past and also had More

by karenlpelphrey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean loveless
Nov 11, 2019 -

Frank Brown Auto and Truck Ranch responded

karenlpelphrey, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 08, 2019

A bit off fixed 2 out of the 4 items I wanted fixed and they suggested a part that needed replacing (not really sure). No reason given for not repairing what we More

by KRAMJSMITH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony
Nov 11, 2019 -

Frank Brown Auto and Truck Ranch responded

KRAMJSMITH, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. I have shared your comments with our Honda Service Manager and Honda Service Team. Cordially, Rick Swindell IT Director Frank Brown Honda

November 08, 2019

Helpful and grateful for such a great experience! At the Service Center Terry was very helpful and gave me the information i needed to know! Everyone there was very nice and patient with my car! More

by garyhenniger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry
Nov 11, 2019 -

Frank Brown Auto and Truck Ranch responded

garyhenniger, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 08, 2019

Very friendly and service with a smile Took his time about showing us the vehicle was able to tell us about the vehicle and we were able to test-drive it to see if we would like the vehicle More

by Olivia Jenkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
Nov 11, 2019 -

Frank Brown Auto and Truck Ranch responded

Olivia Jenkins, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 07, 2019

Nice facility Staff was courteous knowledgeable. The facility was clean with many complimentary items for guest in waiting room. Service was quick. I enjoyed my exp More

by 65Garfield
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
Nov 11, 2019 -

Frank Brown Auto and Truck Ranch responded

65Garfield, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

November 07, 2019

Dane O’Reilly salesman Listened to us and found us a vehicle. Fair price and service was excellent. Financial officer was friendly and made the transaction easy. Thanks, Tom More

by ttechtom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dayne O'Reilly
Nov 11, 2019 -

Frank Brown Auto and Truck Ranch responded

ttechtom, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 07, 2019

Very unsatisfied I was told the truck was certified but I could get extended warranty 2 wks later I started having problems with it they said certified didn't mean th More

by purpleorchid04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Saldana (manager), Albert Botello
Nov 11, 2019 -

Frank Brown Auto and Truck Ranch responded

purpleorchid04, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. I have shared your comments with Used Sales Manager and Service Advisor Team. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 07, 2019

Professional services, 20 minutes in and out. I purchased a Honda Accord in February. I saw the maintenance required light on the dash and paused. Called Frank Brown for an appointment. I was plea More

by mwisian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Bryant
Nov 11, 2019 -

Frank Brown Auto and Truck Ranch responded

mwisian, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

November 07, 2019

Always excellent service Had some problems with my car the night before. Was also due for oil change and inspection for vehicle tags. Diagnosed my problem, took care of what n More

by hayes_bs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service staff
Nov 11, 2019 -

Frank Brown Auto and Truck Ranch responded

hayes_bs, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 06, 2019

Excellent Customer Service Excellent customer service. My visit was very good. I will continue to go back to this dealer because of the great customer service. The service was e More

by ajbizzle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry
Nov 06, 2019 -

Frank Brown Auto and Truck Ranch responded

ajbizzle, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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