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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,357 Reviews

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,357 reviews

July 26, 2019

Great customer care Dean was excellent and worked with us on getting our vehicle fixed, the right way. He made sure we were aware of what was happening at all times. The More

by Bellows7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean from service
Jul 29, 2019 -

Frank Brown Auto and Truck Ranch responded

Bellows7, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

July 26, 2019

Good experience Blake was awesome and worked hard to find me a car I would be happy in. I would highly recommend Blake and Michael to anyone looking for a vehicle. More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael (sales manager), Blake Silvas
Jul 29, 2019 -

Frank Brown Auto and Truck Ranch responded

Mike, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new 2019 Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

July 26, 2019

Excellent They were very friendly and knowledgeable about my CRV. Met all my needs. Helped me get to know my vehicle. They are great. Feel very excited to ow More

by EALVARADO67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob, John and Michael
Jul 29, 2019 -

Frank Brown Auto and Truck Ranch responded

EALVARADO67, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

July 24, 2019

Very good I received excellent attention In my heart for a new pick up. I was in a hurry and the staff expedited the transactions. I really hate purchasing ne More

by Dublin flash
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
Jul 25, 2019 -

Frank Brown Auto and Truck Ranch responded

Dublin flash, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 24, 2019

Happy customer Been coming to Frank Brown Honda for over 5 years. Very happy with the service and the personnel. They explain everything and always put my mind to ea More

by deepamahajan38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Silvas, Phillip Richardson, Philip Jansen, Dayne O'Reilly, Tyson Hall, Dan Bryant, Kienan Beasley, Ricardo Alegria
Jul 25, 2019 -

Frank Brown Auto and Truck Ranch responded

deepamahajan38, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

July 23, 2019

Excellent service and no hassle experience I was very impressed with Frank Brown. I was shown what I wanted to see/test drive, but was never hassled or pressured. They gave me fair options that More

by kwsears
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael , Phillip Richardson
Jul 24, 2019 -

Frank Brown Auto and Truck Ranch responded

kwsears, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 23, 2019

Excellent service The service department and technicians are excellent. The cashier Terry is also excellent and very helpful. All top quality..Dean Bobby and Terry were More

by Wilma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Bobby and Terry
Jul 23, 2019 -

Frank Brown Auto and Truck Ranch responded

Wilma, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

July 23, 2019

Great service and friendly staff I took my Ridgeline in on Friday due to a "growl" coming from the left rear of the truck. I suspected it was the brakes. I also needed to replace th More

by SS5388
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean, Terry, and Robert (the Shuttle driver)
Jul 23, 2019 -

Frank Brown Auto and Truck Ranch responded

SS5388, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

July 22, 2019

Friendly and Fast and Reasonable Took Honda Civic in for Oil & Filter. Within 45 minutes, they completed the service and checked fluids and brakes. Very friendly staff and price was r More

by jlcrookham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aa
Jul 23, 2019 -

Frank Brown Auto and Truck Ranch responded

jlcrookham, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

July 22, 2019

Honda Accord Lease I enjoyed my experience at Frank Brown while leasing my 2019 Accord. All employees were helpful and professional. There was never any pressure to make More

by matthewbward
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
Jul 23, 2019 -

Frank Brown Auto and Truck Ranch responded

matthewbward, Thank you for taking the time to share your comments concerning your recent experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

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