
Frank Brown Auto and Truck Ranch
Lubbock, TX
Filter Reviews by Keyword
By Type
Showing 4,357 reviews
Great customer care Dean was excellent and worked with us on getting our vehicle fixed, the right way. He made sure we were aware of what was happening at all times. The Dean was excellent and worked with us on getting our vehicle fixed, the right way. He made sure we were aware of what was happening at all times. The car is working better than it has in a couple of years. More
Good experience Blake was awesome and worked hard to find me a car I would be happy in. I would highly recommend Blake and Michael to anyone looking for a vehicle. Blake was awesome and worked hard to find me a car I would be happy in. I would highly recommend Blake and Michael to anyone looking for a vehicle. More
Excellent They were very friendly and knowledgeable about my CRV. Met all my needs. Helped me get to know my vehicle. They are great. Feel very excited to ow They were very friendly and knowledgeable about my CRV. Met all my needs. Helped me get to know my vehicle. They are great. Feel very excited to own another Honda! More
Very good I received excellent attention In my heart for a new pick up. I was in a hurry and the staff expedited the transactions. I really hate purchasing ne I received excellent attention In my heart for a new pick up. I was in a hurry and the staff expedited the transactions. I really hate purchasing new vehicles they always are overpriced but Frank Brown staff eased the pain More
Happy customer Been coming to Frank Brown Honda for over 5 years. Very happy with the service and the personnel. They explain everything and always put my mind to ea Been coming to Frank Brown Honda for over 5 years. Very happy with the service and the personnel. They explain everything and always put my mind to ease. More
Excellent service and no hassle experience I was very impressed with Frank Brown. I was shown what I wanted to see/test drive, but was never hassled or pressured. They gave me fair options that I was very impressed with Frank Brown. I was shown what I wanted to see/test drive, but was never hassled or pressured. They gave me fair options that were consistent with other dealerships as well as online pricing. Overall was a great experience, and was so nice to not be pressured and treated like an idiot with “deals” that are only better in appearance but not substance. More
Excellent service The service department and technicians are excellent. The cashier Terry is also excellent and very helpful. All top quality..Dean Bobby and Terry were The service department and technicians are excellent. The cashier Terry is also excellent and very helpful. All top quality..Dean Bobby and Terry were all very professional and helpful More
Great service and friendly staff I took my Ridgeline in on Friday due to a "growl" coming from the left rear of the truck. I suspected it was the brakes. I also needed to replace th I took my Ridgeline in on Friday due to a "growl" coming from the left rear of the truck. I suspected it was the brakes. I also needed to replace the timing belt due to the age and mileage on my vehicle. Since it was already mid afternoon, I assumed I'd have to make an appointment to have the work done. Dean said they could do the brakes right away, but due to the length of time to do the timing belt (4-5 hour job), I'd have to bring it back Monday. They did the brakes right then and made an appointment for Monday morning. I told him that I'd need it by noon if I did that and he said they'd make it happen. I took it in at 7am on Monday and Dean called me shortly after 11am to let me know it was ready. Kudos to Dean and the mechanic(s) who did the work. Also a big thank you to Terry (the cahier) for his courtesy/friendly demeanor, and Robert, the shuttle driver, for the friendly ride and conversation! Great job! More
Friendly and Fast and Reasonable Took Honda Civic in for Oil & Filter. Within 45 minutes, they completed the service and checked fluids and brakes. Very friendly staff and price was r Took Honda Civic in for Oil & Filter. Within 45 minutes, they completed the service and checked fluids and brakes. Very friendly staff and price was reasonable. That's why I keep going back to Frank Brown Honda. More
Honda Accord Lease I enjoyed my experience at Frank Brown while leasing my 2019 Accord. All employees were helpful and professional. There was never any pressure to make I enjoyed my experience at Frank Brown while leasing my 2019 Accord. All employees were helpful and professional. There was never any pressure to make a deal happen. More