
Frank Brown Auto and Truck Ranch
Lubbock, TX
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Awesome! Rob Phillips went above and beyond to get me my dream car at a good price! He made sure I was familiar with all of my new Fit's features. I wish eve Rob Phillips went above and beyond to get me my dream car at a good price! He made sure I was familiar with all of my new Fit's features. I wish everyone cared so much about customer service like he does! I love my new Fit!!! Thank you, Rob!!! More
John Poyner has been very responsive and attentive. The team at Frank Brown was very good, starting with Brent Brown hooking me up with the right folks, and John Poyner and his staff having the vehicle The team at Frank Brown was very good, starting with Brent Brown hooking me up with the right folks, and John Poyner and his staff having the vehicle ready on time and in great condition. More
Great Truck Buying Experience Each person I dealt with was very upfront and professional. I normally trade vehicles every couple of years. I am 65 years old so have been through Each person I dealt with was very upfront and professional. I normally trade vehicles every couple of years. I am 65 years old so have been through the process a few times! I was very impressed with the courtesy and honesty exhibited by all. At no time did I feel any pressure tactics (which is highly unusual) from any of the people. They were very helpful with my questions about the particular vehicle I was looking at. The two main people I dealt with were Phil Richardson and John Poyner. Would recommend them to anyone! Thanks More
Easy hassle free experience Philip Hansen was amazing and very helpful. His insight of the vehicle we were choosing was spot on. I would refer him to everyone. Thanks Philip Philip Hansen was amazing and very helpful. His insight of the vehicle we were choosing was spot on. I would refer him to everyone. Thanks Philip More
It’s excellent no word to describe amazing Frank Brown When Enter to drop my Vehicle that Time Tony help me Excellent they check everything and someone Call me to inform your Vehicle is ready to pick up th When Enter to drop my Vehicle that Time Tony help me Excellent they check everything and someone Call me to inform your Vehicle is ready to pick up they asked if you need ride and @pickup time when i enter in office Terry Say hey Mr Patel with name its Again Excellent help by Terry More
Oil change and tire rotation Regular maintenance. Staff very courteous and efficient. Always pleased with service. I always take my vehicles for all work to Frank Brown because Regular maintenance. Staff very courteous and efficient. Always pleased with service. I always take my vehicles for all work to Frank Brown because of the consistent quality work and friendly employees. More
Always great Always friendly, always great. Took it in for a recall I received in the mail. They also checked for others and addressed An update to the radio scre Always friendly, always great. Took it in for a recall I received in the mail. They also checked for others and addressed An update to the radio screen while I was there and addressed an issue I sprung on them at the dealership. No problems, just fixed it.. super friendly shuttle driver too! More
Great Service and Helpful! Never had an issue with this dealership since we first bought our new car in 2004.Would bring our 2014 Honda back anytime.Service was great Never had an issue with this dealership since we first bought our new car in 2004.Would bring our 2014 Honda back anytime.Service was great More
DVD player replaced and Navigation updates Friendly service, clear communication and overall easy experience. I had been putting this off for a little while because we all dread having to get o Friendly service, clear communication and overall easy experience. I had been putting this off for a little while because we all dread having to get our vehicles serviced, but Sammy and team did a great job making it as seamless as possible. More
It was good experience once warranty was verified. Ronnie was easy to work with. He was easy to get a hold of and would follow up with me through the process. I would recommend. Ronnie was easy to work with. He was easy to get a hold of and would follow up with me through the process. I would recommend. More