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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,357 Reviews

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,357 reviews

July 01, 2019

Awesome! Rob Phillips went above and beyond to get me my dream car at a good price! He made sure I was familiar with all of my new Fit's features. I wish eve More

by SANDRA79424
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robbie Phillips
Jul 05, 2019 -

Frank Brown Auto and Truck Ranch responded

SANDRA79424, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 01, 2019

John Poyner has been very responsive and attentive. The team at Frank Brown was very good, starting with Brent Brown hooking me up with the right folks, and John Poyner and his staff having the vehicle More

by LALLEN5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John in sales.
Jul 05, 2019 -

Frank Brown Auto and Truck Ranch responded

LALLEN5, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 01, 2019

Great Truck Buying Experience Each person I dealt with was very upfront and professional. I normally trade vehicles every couple of years. I am 65 years old so have been through More

by blance11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Poyner, Phillip Richardson
Jul 05, 2019 -

Frank Brown Auto and Truck Ranch responded

blance11, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 30, 2019

Easy hassle free experience Philip Hansen was amazing and very helpful. His insight of the vehicle we were choosing was spot on. I would refer him to everyone. Thanks Philip More

by Twilliams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
Jun 30, 2019 -

Frank Brown Auto and Truck Ranch responded

Twilliams, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 30, 2019

It’s excellent no word to describe amazing Frank Brown When Enter to drop my Vehicle that Time Tony help me Excellent they check everything and someone Call me to inform your Vehicle is ready to pick up th More

by Jaimin Patel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darryl K
Jul 05, 2019 -

Frank Brown Auto and Truck Ranch responded

Jaimin Patel, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 29, 2019

Oil change and tire rotation Regular maintenance. Staff very courteous and efficient. Always pleased with service. I always take my vehicles for all work to Frank Brown because More

by gcpgocats
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry
Jun 30, 2019 -

Frank Brown Auto and Truck Ranch responded

gcpgocats, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 28, 2019

Always great Always friendly, always great. Took it in for a recall I received in the mail. They also checked for others and addressed An update to the radio scre More

by safetyGirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie
Jun 30, 2019 -

Frank Brown Auto and Truck Ranch responded

safetyGirl, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 28, 2019

Great Service and Helpful! Never had an issue with this dealership since we first bought our new car in 2004.Would bring our 2014 Honda back anytime.Service was great More

by lubdwight
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
Jun 28, 2019 -

Frank Brown Auto and Truck Ranch responded

lubdwight, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 28, 2019

DVD player replaced and Navigation updates Friendly service, clear communication and overall easy experience. I had been putting this off for a little while because we all dread having to get o More

by Yukon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammy
Jun 30, 2019 -

Frank Brown Auto and Truck Ranch responded

Yukon, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 28, 2019

It was good experience once warranty was verified. Ronnie was easy to work with. He was easy to get a hold of and would follow up with me through the process. I would recommend. More

by Egarcia778
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie botello
Jun 30, 2019 -

Frank Brown Auto and Truck Ranch responded

Egarcia778, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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