Frank Brown Auto and Truck Ranch

Always helpful! They are always very fast and helpful. I am from out of town and they have a customer service car that will take you anywhere in town while your car i They are always very fast and helpful. I am from out of town and they have a customer service car that will take you anywhere in town while your car is being worked on and you call them and they will pick you back up. This helps me a lot! More

Service department lies The service department misquoted me then did repairs under false pretenses. Discussed at length fixing of tire and they said it was in quote and when The service department misquoted me then did repairs under false pretenses. Discussed at length fixing of tire and they said it was in quote and when I picked up my truck they said “sorry for the confusion”. Had I known quote did not include tire I would have fixed it elsewhere for cheaper. More

Better financial management I appreciate the good relationship established with the folks @ Fran Brown Auto & Truck Ranch. My salesman John Carry has been of invaluable assistan I appreciate the good relationship established with the folks @ Fran Brown Auto & Truck Ranch. My salesman John Carry has been of invaluable assistance over the years that I have been dealing here. Rudy & all the service team are outstanding as are all of those with whom I have dealt. More

Always excellent service I always have a positive experience with service. From setting up my appt. online to checking out after the work is done. Everyone is friendly and I always have a positive experience with service. From setting up my appt. online to checking out after the work is done. Everyone is friendly and helpful. They are flexible with my time schedule and greet me by name. Terry & Ronnie are great. More

Experience was great, great customer service Great customer service as soon as I arrived. Someone helped me quickly and got me in for my oil change. Notified me there was water, coffee, popcorn e Great customer service as soon as I arrived. Someone helped me quickly and got me in for my oil change. Notified me there was water, coffee, popcorn etc in waiting room which was great. My car was inspected throughly and they recommended a few things I needed to do to my car such as change air filter and ac filter. Even showed me the filters so I could see them. I was very satisfied. More

All was good except the air pressure check. When I got in the car the right front tire still showed low. I went across to McWhorters and it was low. It didn’t give me confidence that everything When I got in the car the right front tire still showed low. I went across to McWhorters and it was low. It didn’t give me confidence that everything else was really checked. I’m disappointed because I’ve always had great service there. More

Awesome and Quick Experience I found the car I wanted online, talked to Andrew, and was in the car the next day! We will def be back for our next trade in. I found the car I wanted online, talked to Andrew, and was in the car the next day! We will def be back for our next trade in. More

2017 Honda Pilot Tyson was very patient and helpful. He is the type of person that we have come to expect to work with at Frank Brow. Very friendly and no pressure. Tyson was very patient and helpful. He is the type of person that we have come to expect to work with at Frank Brow. Very friendly and no pressure. More

No communication When I Dropped off the vehicle I Was told it would take 2 days to complete the repair. I ask about detailing the vehicle and was told they do not do d When I Dropped off the vehicle I Was told it would take 2 days to complete the repair. I ask about detailing the vehicle and was told they do not do details any more but the sign clearly said that they did. Brandon told me they were waiting on new signs. Then the wrong part was sent and a new one had to be ordered it came in on the following Monday. Brandon called and offered the loaner vehicle to us and I was excited about that. But it was given out to someone else I called that following Wednesday to find out the status and was told the skin was on and was waiting on paint. It took a total of two weeks to complete the repair and the only communication I received was to offer me a loaner vehicle that was not available. I then called Armando and ask him about the situation and he was very defensive and not very friendly. But did go check on the status of the repair and called and left me a voice mail at my request. I also ask to please speak to Brent about the whole situation and still have not heard from him. I am very disappointed in the whole experience and hope someone will fix this situation. I have always used frank Brown and am saddened about this entire experience. Thank you Stephen McCown More

Good work-timely manner I needed to bring my car in for an oil change about noon. I thought it might take a long time then.I asked for an estimate of how long it would take. I needed to bring my car in for an oil change about noon. I thought it might take a long time then.I asked for an estimate of how long it would take. He said 45 minutes—actually it was about 30 minutes even including the usual maintenance inspection More