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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,152 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,152 reviews

January 11, 2019

Frank Brown is the greatest Everyone takes interest in servicing my Odyssey. Terry the cashier even finds discounts for me and looks out for my satisfaction. Work is always pro More

by eddiestlmo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry Tony Dean
January 11, 2019

Great Very knowable very friendly. Very kind would use again Blake Silva’s was the best. Hard working always on time and knew what he was talking about More

by LH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Blake Silvas
January 11, 2019

Another nice service visits I’m bad with names but all the employees I interacted with were nice. The service writer even took the time to show me how to reset the tire pressure More

by tmadridm92
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don’t remember the names.
January 10, 2019

Purchased a new 2019 Honda pilot. I am very pleased with the experience i had at Frank Brown Honda purchasing my new 2019 Honda Pilot. The staff was knowledgeable, courteous and effici More

by Visser1807
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2019

Tire rotation, oil change, warranty work. We have purchased five cars including one for our daughter who lives in Arizona. The sales rep/ service managers and everyone involved in the sales an More

by pipkinsw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony and Terry in service dept.
January 10, 2019

Great Service The whole experience was super easy and fast. Terry at the service desk really takes care of his customers. Glad I have them to rely upon. More

by lesa.g.hart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry
January 09, 2019

Service department Great honest work I have taken both my vehicles 2015 civic si & wife’s 2016 crv and never had any issues not a terrible wait time More

by jeremy_warren
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 09, 2019

It was Good When they make mistakes they own up to them. And they are very family friendly from my experiences this is a very important thing for me. More

by jbr828
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 07, 2019

Great Very timely with how long I had to wait and having the used cars right there to look at and the sales(guy) to talk to helped. More

by r-bhardt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can't remember the sales guy's name.
January 07, 2019

Amazing service I always go with Frank Brown and see Rudy Cisneros. Although I live in Houston now I always travel to maintenance my vehicles here. They are always kn More

by justjoe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rudy Cisneros
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