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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,153 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,153 reviews

January 07, 2019

Amazing service I always go with Frank Brown and see Rudy Cisneros. Although I live in Houston now I always travel to maintenance my vehicles here. They are always kn More

by justjoe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rudy Cisneros
January 07, 2019

Great service I went in for an engine light and i was also concerned that my drivers seat memory wasn’t working. They got everything fixed in a timely manner; the d More

by Chinny.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don’t remember the names
January 07, 2019

Vehicle inspection I was Attended to immediately,they were friendly,i was their a short time and on my way quickly especially Ramiro Gonzales made us feel important. Giv More

by Gonzales.daniel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ramiro Gonzalez
January 07, 2019

All went smooth. We found a vehicle we liked and believe we got a good deal on it. The salesman was really helpful and everything went smoothly, I asked to have the sa More

by jczonagatewood
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brown
January 06, 2019

Staff was knowledgeable and courteous First time I have purchased from Frank Brown dealership. Kienan, Paul, Steve, Kyle were knowledgeable and courteous. I would certainly recommend an More

by NHUGGINS0
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Vera... knowledge & courteous
January 06, 2019

An Inconvenient cystomer I'm sorry I'm from a large city where men AND women are not "greeted" as an interrupption for service. As I am not new to the service industry myself. More

by Sopranick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
RUDY Somebody Driver says already complaints on him
January 06, 2019

Friendly and considerate. The service department was friendly and helpful. They informed me of relevant information to my vehicle (a recall I was not aware of) and how to go ab More

by Ghall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean L., Daniel V.
January 04, 2019

Very Welcoming I really appreciated Paul Vera, the salesman that was recommended to me, because of his professional manner of handling the sale. Also, appreciated h More

by TereSol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Vera
January 04, 2019

oil change, new air filters and new wiper blades I always receive excellent services when I bring my van in. The staff are always curteous and friendly. The service is always prompt and usually com More

by kristi.rowland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Bryant
January 04, 2019

Service I was not sure what to expect but the service on vehicle was completed in a short period of time. I was in and out within an hour. More

by santoschavez969
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Blake Silvas
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