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Frank Brown Auto and Truck Ranch
Lubbock, TX
4,357 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 4,357 reviews
December 10, 2018
Quick and Easy I enjoyed prompt and courteous service, and it took very little of my time. The cashier, Terry, has always been particularly helpful to me when I use I enjoyed prompt and courteous service, and it took very little of my time. The cashier, Terry, has always been particularly helpful to me when I use Frank Brown. More
by DM
Verified CustomerEmployees Worked With
Terry
December 10, 2018
Excellent customer service & easy. Phillip Jansen did an excellent job taking care of everything I needed. I highly recommend Frank Brown! The sales Mgr he dealt with was quick to secur Phillip Jansen did an excellent job taking care of everything I needed. I highly recommend Frank Brown! The sales Mgr he dealt with was quick to secure the deal. More
by danny43
Employees Worked With
Sales mgr, Philip Jansen
December 08, 2018
EXCELLENT SERVICE WRITERS Each service writer listens very carefully, then responds to the needs and desires other customer. Every person with whom I've spoken has a servants Each service writer listens very carefully, then responds to the needs and desires other customer. Every person with whom I've spoken has a servants spirit. More
by CRV OWNER
Employees Worked With
I do not know the names other people who have helped me
December 08, 2018
Maintenance Always receive great customer service ! It’s the most amazing part of the day, when you can end it with excellent customer service, dealing with you Always receive great customer service ! It’s the most amazing part of the day, when you can end it with excellent customer service, dealing with you vehicle More
by Beady
Employees Worked With
Tony V,
December 06, 2018
Great Friendly Service Service department was great! Tony was very friendly and answered all my questions! In and out in a short amount of time! Above and beyond! Service department was great! Tony was very friendly and answered all my questions! In and out in a short amount of time! Above and beyond! More
by dpost98
Employees Worked With
Rick Swindell and Tony in the service department. , Blake Silvas
December 06, 2018
service Dept Went in without an appt, got my oil change and replaced the bushings to my sway bar quickly! My vehicle was ready to go by the next morning. Went in without an appt, got my oil change and replaced the bushings to my sway bar quickly! My vehicle was ready to go by the next morning. More
by RINGER0107
Employees Worked With
I cant remember his name, very nice, middle aged gentleman.
December 03, 2018
Hour and 15 minutes to do oil change and tire rotation??? Had a 7am appointment for the initial oil change and tire rotation on my 2018 3500 Denali. While it was there the service department decided to take Had a 7am appointment for the initial oil change and tire rotation on my 2018 3500 Denali. While it was there the service department decided to take care of a recall that required a flash of system without asking me. I’ve never waited that long for an oil change and rotation where. Made me late for work. Will not be back to this dealer and concretes my decision to buy in Amarillo and not here. More
by Irritated and they keep sending surveys
Employees Worked With
Don’t recall
December 03, 2018
Thanksgiving Repair I came in the day before thanksgiving on a family road trip from Clovis, NM. They were the only shop anywhere near me with the part we needed, but no I came in the day before thanksgiving on a family road trip from Clovis, NM. They were the only shop anywhere near me with the part we needed, but no service space for like 5 days. The customer service guys worked with me and got my Odyssey in, part replaced, and back on the road within 4 or 5 hours. Can’t thank these guys enough for saving our thanksgiving road trip. More
by Kilo9
Employees Worked With
Blake Silvas, Phillip Richardson, Philip Jansen, Dayne O'Reilly, Tyson Hall, Dan Bryant, Kienan Beasley, Ricardo Alegria
December 03, 2018
Great experience The entire process was a great experience. I dealt with a salesman - Paul and he did a very good job. He was concise and explained all necessary inf The entire process was a great experience. I dealt with a salesman - Paul and he did a very good job. He was concise and explained all necessary information without being overbearing or pushy. I would highly recommend this dealership as well as him for future purchases. More
by bryan.cox
Employees Worked With
Paul
December 03, 2018
Very Helpful They are very nice and helpful. They took us to a business and picked us up when the car was finished. They also gave me an estimate on repairing a li They are very nice and helpful. They took us to a business and picked us up when the car was finished. They also gave me an estimate on repairing a light that had been damaged. More
by bevo23
Employees Worked With
Terry
