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Frank Brown Auto and Truck Ranch
Lubbock, TX
4,359 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 4,359 reviews
December 11, 2018
Bought a new vehicle Friendly knowledgeable staff. Explained the buying process thoroughly. Took me through the paperwork process quickly without unnecessary delay. Brian Friendly knowledgeable staff. Explained the buying process thoroughly. Took me through the paperwork process quickly without unnecessary delay. Brian Cole was very helpful all the way. More
by roycew2244
Verified CustomerEmployees Worked With
Brian Cole
December 10, 2018
Quick and Easy I enjoyed prompt and courteous service, and it took very little of my time. The cashier, Terry, has always been particularly helpful to me when I use I enjoyed prompt and courteous service, and it took very little of my time. The cashier, Terry, has always been particularly helpful to me when I use Frank Brown. More
by DM
Employees Worked With
Terry
December 10, 2018
Body work from parking lot damage. Hit and runs. 3 areas, fr Great job, looks like new. Would recommend without reservation friendly knowledgeable willing to answe my questions. They went out of their way to c Great job, looks like new. Would recommend without reservation friendly knowledgeable willing to answe my questions. They went out of their way to coordinate between an accident assessor, myself and insurance company. More
by Debby19863
Employees Worked With
Body shop, Honda all were great
December 10, 2018
Excellent customer service & easy. Phillip Jansen did an excellent job taking care of everything I needed. I highly recommend Frank Brown! The sales Mgr he dealt with was quick to secur Phillip Jansen did an excellent job taking care of everything I needed. I highly recommend Frank Brown! The sales Mgr he dealt with was quick to secure the deal. More
by danny43
Employees Worked With
Sales mgr, Philip Jansen
December 08, 2018
EXCELLENT SERVICE WRITERS Each service writer listens very carefully, then responds to the needs and desires other customer. Every person with whom I've spoken has a servants Each service writer listens very carefully, then responds to the needs and desires other customer. Every person with whom I've spoken has a servants spirit. More
by CRV OWNER
Employees Worked With
I do not know the names other people who have helped me
December 08, 2018
Maintenance Always receive great customer service ! It’s the most amazing part of the day, when you can end it with excellent customer service, dealing with you Always receive great customer service ! It’s the most amazing part of the day, when you can end it with excellent customer service, dealing with you vehicle More
by Beady
Employees Worked With
Tony V,
December 06, 2018
service Dept Went in without an appt, got my oil change and replaced the bushings to my sway bar quickly! My vehicle was ready to go by the next morning. Went in without an appt, got my oil change and replaced the bushings to my sway bar quickly! My vehicle was ready to go by the next morning. More
by RINGER0107
Employees Worked With
I cant remember his name, very nice, middle aged gentleman.
December 06, 2018
Great Friendly Service Service department was great! Tony was very friendly and answered all my questions! In and out in a short amount of time! Above and beyond! Service department was great! Tony was very friendly and answered all my questions! In and out in a short amount of time! Above and beyond! More
by dpost98
Employees Worked With
Rick Swindell and Tony in the service department. , Blake Silvas
December 03, 2018
Above and beyond Service was quick and reliable. They addressed recall issues. Ronnie went above and beyond to get tail light repaired. General oil change and tire ro Service was quick and reliable. They addressed recall issues. Ronnie went above and beyond to get tail light repaired. General oil change and tire rotation was quick. More
by marbar1022
Employees Worked With
Ronnie Botello
December 03, 2018
Service good but My 2014 Honda Accord would not start due to a faulty starter. Installation of the starter went perfectly. BUT the starter went out at 39000 miles! Not My 2014 Honda Accord would not start due to a faulty starter. Installation of the starter went perfectly. BUT the starter went out at 39000 miles! Not acceptable at all for the quality reputation Honda products have. 3000 miles past the warranty and still WAY TO EARLY for any starter to fail. The dealership had no problem taking our money for a faulty, poorly engineered starter. Service is good. Product is not. More
by Mellubber
Employees Worked With
Dean L
