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Frank Brown Auto and Truck Ranch
Lubbock, TX
4,357 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 13, 2018
Service Showed up without an appointment. Service writer was very friendly . Work was done and I was out in 45 minutes. Very pleased with my experience. Showed up without an appointment. Service writer was very friendly . Work was done and I was out in 45 minutes. Very pleased with my experience. More
by Mikey
Verified CustomerEmployees Worked With
Ronnie Botello
November 13, 2018
Great job! Paul Vera made this purchase easy and less stressful. I would recommend him and this dealership to anyone needing a vehicle. Very satisfied with purch Paul Vera made this purchase easy and less stressful. I would recommend him and this dealership to anyone needing a vehicle. Very satisfied with purchase. More
by CHCOLLINSON
Employees Worked With
Paul Vera
November 13, 2018
Great customer service Service is always good. Love Terry at the customer desk. Always friendly and smiling. Had my oil changed and tires rotated. I like that they can have Service is always good. Love Terry at the customer desk. Always friendly and smiling. Had my oil changed and tires rotated. I like that they can have me in and out pretty fast. More
by plowe214
Employees Worked With
Rudy C.
November 12, 2018
"Honda-fied" my new to me Ridgeline After finding a good deal on a 100k mile Ridgeline, I knew it needed some minor fixes and routine maintenance. Dean and the team gave it a good once o After finding a good deal on a 100k mile Ridgeline, I knew it needed some minor fixes and routine maintenance. Dean and the team gave it a good once over, and gave me an honest evaluation of the truck. After the required maintenance (timing belt, spark plugs, fluids, etc.) and new rear struts and motor mounts, the Ridgeline is truly "new to me" and good to go for the next 100k, 200k miles. More
by Jay
Employees Worked With
Dean Loveless
November 12, 2018
Amazing and very easy! Just bought my 5th Honda from Frank Brown! The service has always been amazing! The website is amazing and up to date.. I would recommend Frank Brow Just bought my 5th Honda from Frank Brown! The service has always been amazing! The website is amazing and up to date.. I would recommend Frank Brown Honda! More
by dpost98
Employees Worked With
Rick Swindell, Blake Silvas
November 12, 2018
First service for new Acadia Service completed in half the time stated completely satisfied with the dealership I have purchased three vehicles from this dealership and I will loo Service completed in half the time stated completely satisfied with the dealership I have purchased three vehicles from this dealership and I will look to this dealership first the next time I’m ready to purchase a new vehicle More
by jerrybarrier
Employees Worked With
Ricardo Alegria
November 12, 2018
Oil change Quick and efficient! The service dept got me right in and finished quickly. Their friendliness and efficiency are appreciated. Thank you for your pr Quick and efficient! The service dept got me right in and finished quickly. Their friendliness and efficiency are appreciated. Thank you for your professionalism and courtesy. More
by Teacher
Employees Worked With
Phillip Richardson, Kienan Beasley
November 12, 2018
Positive Experience I initially inquired about a used vehicle. When it came time to consider a new Honda, I used the same salesman. Most of my negotiations we conducted I initially inquired about a used vehicle. When it came time to consider a new Honda, I used the same salesman. Most of my negotiations we conducted via email, and, overall, I had a very good experience. More
by myrddincox
Employees Worked With
Dayne O'Reilly
November 12, 2018
not fixed Tech “Sammy” was not very helpful, stated he could not find anything wrong and had me get my car, drove off the lot and the problem continued. Tech “Sammy” was not very helpful, stated he could not find anything wrong and had me get my car, drove off the lot and the problem continued. More
by Michaelnwelch
Employees Worked With
Sammy
November 09, 2018
Tire repair I took my pilot into Frank Brown service as I was pretty sure I had a leaky tire. Sure enough they found my issue (nail) and got me fixed up in no tim I took my pilot into Frank Brown service as I was pretty sure I had a leaky tire. Sure enough they found my issue (nail) and got me fixed up in no time. Terry at the front office was So helpful throughout the process! Thanks guys! More
by k1
Employees Worked With
Terry
