Frank Brown Auto and Truck Ranch

Transmission service In and out in 30 minutes. Everything done that I needed. Will be back in another 30,000 miles. Maybe earlier for an oil change. In and out in 30 minutes. Everything done that I needed. Will be back in another 30,000 miles. Maybe earlier for an oil change. More

First Maintenance Issue I took my new 2018 Honda Odyssey in for its first routine 10,000 mile maintenance as noted on the vehicle dashboard message system. The service dept I took my new 2018 Honda Odyssey in for its first routine 10,000 mile maintenance as noted on the vehicle dashboard message system. The service dept rep asked why I didn't briing vehicle in at 5,000 miles. I told them this is the first scheduled maintenance notice. He advised Honda prefers to change oil every 5,000 miles and that if, under my extended maintenance agreement, I have a repair need at some future date, I might be challenged because I failed to change the oil at 5,000 miles. I asked why the vehicle computer failed to notify me of the oil change, and was told it doesn't report all regular service intervals. Following service, when I signed for my vehicle, the man at the service counter mde the same statement..... This really upset me! If the dealership requires maintenance at other intervals than that stated by the vehicle computer, why wasn't that called to my attention in a timely manner. This is the third new Odyssey I have purchased from Frank Brown, I have always had my Hondas serviced there, and I expect more professional support from them, or I would have had my vehicle serviced somewhere more convenient. (As a note: I do not consider this issue to be the fault of salesman Dan Bryant). I wish to add, that considering the considerable cost of the maintenance agreement, Frank Brown had better not ever attempt to deny maintenance coverage because I failed to have my oil changed at 5,000 miles! Robert Estes More

Very good Good service explained in detail about the vehicle . Very friendly guided me to complete the process smoothly will recommend others to have their vehi Good service explained in detail about the vehicle . Very friendly guided me to complete the process smoothly will recommend others to have their vehicles to be bought from here More

Best dealership experience I just moved from Valencia, California to Lubbock, TX. I have had a better experience in just one visit then I ever received in the almost two years a I just moved from Valencia, California to Lubbock, TX. I have had a better experience in just one visit then I ever received in the almost two years at my other dealership in California. This place is great and I look forward to having them handle all my future service needs and beyond. More

Pretty good he was very Friendly and helpful would definitely come back to buy another car. i have bought several already here and always have great customer serv he was very Friendly and helpful would definitely come back to buy another car. i have bought several already here and always have great customer service More