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Frank Brown Auto and Truck Ranch
Lubbock, TX
4,357 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 4,357 reviews
October 12, 2018
Not what I expect of Honda 3rd trip to dealership, (after being patted on the head 2x), they finally found the problem. Did not explain problem to me. Just said “We’re replacing 3rd trip to dealership, (after being patted on the head 2x), they finally found the problem. Did not explain problem to me. Just said “We’re replacing the transmission & some electrical parts. We’ll let you know when they are here.” No loaner car available to me while fixing a warrantied issue. Service mgrs explaination was “Each Service Tech has one loaner they can use. His is being used. I don’t agree with this policy.” Turns out the supposedly new(?) transmission doesn’t come with a 60k warranty. It is only warrantied through the car’s 60k miles. (Car is at 31k). I only got this information because I called & asked to speak to a manager. Guess I’ll be selling this car. This is my 3rd Honda. I doubt I’ll buy another one. Very disappointed, after spending $32k. Salespeople are great. All service people are nice. They just don’t live up to what I expect of Honda. More
by cmcclain7369
Verified CustomerEmployees Worked With
Rudy, Cory/Cody
October 11, 2018
Very nice employees to help you, great service. I have always had my cars serviced at Frank Brown Honda. Service employees are always very helpful, an go out of their way to inform you about the se I have always had my cars serviced at Frank Brown Honda. Service employees are always very helpful, an go out of their way to inform you about the service. More
by rjw1918
Employees Worked With
Blake Silvas, Ricardo Alegria
October 11, 2018
Was treated with respect and ago deal Like the service with Ricardo Alegria he was awsome I enjoyed every minute he explain everything to me where i could understand i would ho Like the service with Ricardo Alegria he was awsome I enjoyed every minute he explain everything to me where i could understand i would ho More
by rtrevino998@gmail.com
Employees Worked With
Ricardo Alegria
October 10, 2018
Good price Good pice and good workers and friendly very happy with my buy will recommend to my friends and family and they work hard to get me a good interest ra Good pice and good workers and friendly very happy with my buy will recommend to my friends and family and they work hard to get me a good interest rate More
by Jose sanchez0419
Employees Worked With
Kienan Beasley
October 10, 2018
Fast, good customer service I had an oil change. My car was ready within 30-45 min. They also provide car service that drops you whereever you need to be while waiting for your c I had an oil change. My car was ready within 30-45 min. They also provide car service that drops you whereever you need to be while waiting for your car. Then, they will pick you up whenever you are ready. Overall, I'm satisfied. More
by HondaAccord
Employees Worked With
Philip Jansen
October 10, 2018
Great service and prices My battery not working; took it in to Frank Brown (30-year customer.) Thorough check revealed battery was in perfect condition. No charge; prompt se My battery not working; took it in to Frank Brown (30-year customer.) Thorough check revealed battery was in perfect condition. No charge; prompt service. More
by HEELER1950
Employees Worked With
Tony...don't know his last name!
October 10, 2018
Honda Insight Brian and Philip really helped me to get the best price for this car. Brian gave me a couple rides to Frank Brown to get the car instead of me calling Brian and Philip really helped me to get the best price for this car. Brian gave me a couple rides to Frank Brown to get the car instead of me calling Uber to there, great service!!! More
by a0952850514
Employees Worked With
Brian Cole, Phillip Richardson
October 09, 2018
Great customer service Everyone is very friendly. I gave 4 instead of 5 stars just because I was there for about an hour for oil change and tire rotation. Everyone is very friendly. I gave 4 instead of 5 stars just because I was there for about an hour for oil change and tire rotation. More
by rmx2
Employees Worked With
Rudy C and I cannot read signature of technician so I just checked one, Dayne O'Reilly
October 08, 2018
Good dealershop Very pleased with all personnel And how things were handled. Salesmen Were very good and courterous. There Were two salespersons involved but Hav Very pleased with all personnel And how things were handled. Salesmen Were very good and courterous. There Were two salespersons involved but Have lost his card. More
by B9702
Employees Worked With
Forgot his name (sorry), Dayne O'Reilly
October 08, 2018
Great experience I walked in they were there to help me right away. I told them what i was looking for payment i could do and drove away with a brand new honda civic I walked in they were there to help me right away. I told them what i was looking for payment i could do and drove away with a brand new honda civic More
by jasperca63
Employees Worked With
Mike Bennett , Dan Bryant
