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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Reviews
4.7
4,357 Reviews
Call Dealership (806) 796-7777
View Awards

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,357 reviews

January 16, 2024

I had 3 recall notices on my 2021 Honda Pilot. Frank Brown Honda did a great job of ordering the necessary parts, notifying me when the parts arrived and scheduling me to do the work. I could not More

by mikebanta51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t deal with sales
Report | Print
Jan 16, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

January 16, 2024

I wish I had never heard of them. Thought I was getting a clean car, when I got it home there was a big dent they hid from me. I had it fixed, it cost me $1000. They didn't give me More

by wolf_dl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Deanndra Mathes
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Jan 23, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. I have shared your comments with our Service Manager and our Service Team. Cordially, Rick Swindell IT Director Frank Brown Honda

January 16, 2024

Very Professional, High recommended. I had Alberto Botello from sale department he was very friendly, professional and helpful .Thanks More

by petef8672
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson, Philip Jansen, Tyson Hall, Albert Botello, David Hendrix, Jack Gilvin, Deanndra Mathes, Ramon Constancio, Norma Ramirez, Robby Phillips
Report | Print
Jan 16, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

January 16, 2024

Dean was super helpful at my last oil change visit! Thanks so much, Frank Brown Service! More

by ms.michele.campbell@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean
Report | Print
Jan 16, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

January 16, 2024

I have taken my vehicle in twice for the same issues. The screen display while in reverse is not working correctly and the steps do not come down when opening the doors occasionally. These issues have no More

by reurey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure of the name of service rep
Report | Print
Jan 16, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Jan 16, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

January 16, 2024

Great experience. Not high pressure, quick, got a decant trade value on my vehicle. Had the vehicle I was looking for. More

by mcrinvllc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albert Botello
Report | Print
Jan 16, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

January 16, 2024

Ordered a new Truck and it arrived sooner than expected had a full tank of fuel and the service was outstanding! More

by homelinecontractors
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Cole
Report | Print
Jan 16, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

Jan 18, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

January 16, 2024

GMC service dept was fast and did a great job. Would definitely recommend to all More

by fasteddie606
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Service dept
Report | Print
Jan 16, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

January 16, 2024

Great dealership and salesman. They always make the process quick and painless. Will return for my next vehicle More

by krshllnd58
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gilbert
Report | Print
Jan 16, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

January 16, 2024

I am assured each time I go to service my car that they will get the service done in due time. I wait rarely more than an hour or just over. Friendly always. More

by amuellertx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyson Hall, Albert Botello, Mike Brown, Jack Gilvin, Brian Cole, Ramon Constancio
Report | Print
Jan 18, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

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