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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Reviews
4.7
4,357 Reviews
Call Dealership (806) 796-7777
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,357 reviews

December 04, 2023

Very professional and courteous. The service work was performed quickly and my vehicle runs good again More

by Providenceenergy
Recommend Dealer
Yes
Employees Worked With
Ronnie in service
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Dec 04, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

December 04, 2023

The facility was great with lots of vehicles to choose from. Had just what I needed. More

by tqnguyen79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyson Hall
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Dec 05, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

December 04, 2023

Good service. Set expectations before service. Did inform me that my car's seat belt might be recalled More

by wakimmutuc
Recommend Dealer
Yes
Employees Worked With
Dem
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Dec 04, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

December 03, 2023

The service guy was knowledgeable and attentive. My car was done relatively quick and I didn't have to have an appointment More

by laetta.babiash
Recommend Dealer
Yes
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Dec 04, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

December 03, 2023

Always professional and helpful. Work completed on time. Easy to check out to pick up my car. Got a follow up call from Paul checking to see if everything was satisfactory. More

by pastor.johnayers
Recommend Dealer
Yes
Employees Worked With
Paul Vera, Dean, and Terry
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Dec 04, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

December 02, 2023

The dealership always takes care of me. The customer service is awesome! The workers really care about the customer. More

by andrea_diggins
Recommend Dealer
Yes
Report | Print
Dec 04, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

December 02, 2023

Excellent experience with Mr. Phillips Me. Phillips is very attentive and addresses all concerns and inquiries in a quick and helpful manner. More

by jorgeaquintero
Recommend Dealer
Yes
Employees Worked With
Robby Phillips, Robby Phillips
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Dec 04, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

December 01, 2023

No comment I was very pleased with how quickly the work was completed On time More

by Grube9896
Recommend Dealer
Yes
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Dec 01, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

December 01, 2023

Met my needs Ramon was very attentive about my needs and knowledgeable about what was in stock. Would definitely recommend him to friends. More

by jojoquinrn
Recommend Dealer
Yes
Employees Worked With
Ramon Constancio, Ramon Constancio
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Dec 01, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

December 01, 2023

My experience with Frank Brown Honda was great! ! Philip Jansen made everything about the purchase of my new Honda Civic so easy. He was knowledgeable and treated me with the utmost respect! I great More

by lisa.d.sylvester
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
Report | Print
Dec 04, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

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