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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Reviews
4.7
4,357 Reviews
Call Dealership (806) 796-7777
View Awards

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,357 reviews

December 01, 2023

Norma and the Frank Brown Honda Team are so professional at what they do that it was no question who to go back to for my second truck purchase. More

by t_aunar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Norma Ramirez
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Dec 04, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

November 30, 2023

The salesmen Rick Lara and Albert Botello were both professional all the way and extremely helpful throughout the decision making process!! The overall experience exceeded our expectations and we left More

by chuck.evans.texas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Lara, 5 stars to boot, Albert Botello
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Dec 01, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 30, 2023

I knew what I basically wanted and Hulio was very knowledgeable. Chris did my financing and both went above and beyond with customer service. More

by tammiesetliff
Recommend Dealer
Yes
Employees Worked With
Hulio Melendez and Chris Yeoman! They both were wonderful!
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Dec 01, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

November 30, 2023

Service writers and stall was Great! ! Restrooms were horrible. Small smell , contamination everywhere. Please don’t have us go elsewhere for just this one simple fix. More

by Will0228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Botello
Report | Print
Dec 01, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

November 29, 2023

Not friendly. Rude. Never returned my calls. Not knowledgeable. 26 years of getting vehicles worked on I've never dealt with someone that rude who wouldn't even ca More

by drhorne9
Recommend Dealer
No
Employees Worked With
Sammy perez
Report | Print
Dec 01, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. Cordially, Rick Swindell IT Director Frank Brown GMC

November 26, 2023

Excellent folks to work with. Phillip Jansen is a good representative for your dealership!!! Excellent folks to work with. Phillip Jansen is a professional and he is a good repres More

by jimmythomas.5091
Recommend Dealer
Yes
Employees Worked With
Philip Jansen, Philip Jansen
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Nov 27, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

November 25, 2023

Customer service and communication are the main elements that are important to me. The man who drives the share ride is such a good driver and is helpful. More

by ethwa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robby Phillips
Report | Print
Nov 27, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

November 25, 2023

They give great services. They are friendly and take care of customers. They even drive people home while waiting for the car. More

by Nehemie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Report | Print
Nov 27, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

November 25, 2023

Excellent experience, great service! Fast, responsible, always asking if one is pleased. Great place! Amazing More

by Archie52007
Recommend Dealer
Yes
Employees Worked With
I do not remember the name
Report | Print
Nov 27, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

November 23, 2023

I came in for an oil change and everything went as smoothly as possible. In and out is simple and any questions I had were answered. I will always return to Frank Brown Honda. More

by TJ Vierra
Recommend Dealer
Yes
Employees Worked With
Dean Loveless
Report | Print
Nov 24, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

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