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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Reviews
4.7
4,357 Reviews
Call Dealership (806) 796-7777
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,357 reviews

September 30, 2023

They made an appointment time that was preset. Oil change and tire rotation was completed in record time. Quick courteous service. More

by williams_joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Constancio
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Oct 02, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

September 29, 2023

Paul and his staff were professional and efficient. My vehicle was done much sooner than expected. More

by lskdjcar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul in service, didn't need sales
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Oct 02, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

September 27, 2023

Dean was great, very professional and took the time be sure our vehicle was in perfect shape. Our cashier (I forget his name) was awesome too, took the time to answer all my questions. They even had a v More

by Liane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean the Service Manager, the Cashier, and the Courtesy Driver (I'm sorry I didn't catch their names)
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Oct 02, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

September 27, 2023

We bought a car for my daughter this weekend. Albert was fabulous. He took such great care of my whole family More

by Lubbock@1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert
Report | Print
Oct 02, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

September 27, 2023

Mr Gilvin and Chris made the experience go extremely easy. Everyone at the dealership was very friendly and helpful. More

by mhostas5643
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris in the finance department , Jack Gilvin
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Oct 02, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

September 21, 2023

Service department is friendly, efficient, thorough, and trustworthy. They also complete the work in a timely manner. More

by Leslie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deanndra Mathes
Report | Print
Sep 22, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

September 21, 2023

Very quick and efficient service. They spent the time to really let me know everything that was wrong with the vehicle and diagnosed it accordingly. More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean
Report | Print
Sep 22, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

September 20, 2023

Takes to long to get service in and work completed does not take appointments to schedule work More

by rondenney3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Philip Jansen
Report | Print
Sep 20, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Sep 20, 2023 -

rondenney3 responded

Your service writer did a great job. Have no problem with his work. But customer service with appointments to me would be a better program

September 20, 2023

Jack was able to answer any and all questions I had regarding my purchase. The dealership's proposed offer for my trade in was fair and what I expected to get out of the vehicle. The purchase process w More

by hubcityyoda
Recommend Dealer
Yes
Employees Worked With
Jack Gilvin, Jack Gilvin
Report | Print
Sep 22, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

September 20, 2023

I had my truck in there for two weeks on a procedure that took 1/2 to complete, no communication with the customer until the day of service. I had to keep calling just to stay informed More

by Fgsalazar11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Report | Print
Sep 20, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. Cordially, Rick Swindell IT Director Frank Brown GMC

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