
Frank Brown Auto and Truck Ranch
Lubbock, TX
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Very upset that the fender over my tire is coming loose and you do not have a body shop to fix something that should not happen. Then a sign comes on after you put it in park. Cannot be seen for that issue and you do not have a body shop to fix something that should not happen. Then a sign comes on after you put it in park. Cannot be seen for that issue for 3 days. Not good customer service. I had the oil changed. That was great. But why would I want to take my car somewhere else for body work? I do not know if I will buy another GMC. More
Robby was extremely helpful in our search for a vehicle that fit our budget, even gave a few invaluable tips that ultimately led to our purchase from the dealership. Thanks again! that fit our budget, even gave a few invaluable tips that ultimately led to our purchase from the dealership. Thanks again! More
Great service! Went in the service drive it was simple and quick. Told them what I wanted done and was out in less than 5 minutes. Got exactly what I needed and the Went in the service drive it was simple and quick. Told them what I wanted done and was out in less than 5 minutes. Got exactly what I needed and the pick up process was even easier. Fast and friendly service. I love coming to Frank Brown Honda. More
I was mostly pleased with experience. I noticed a crack in the windshield the day after we purchased the car and the dealership agreed to replace the windshield. I was very thankful and i I noticed a crack in the windshield the day after we purchased the car and the dealership agreed to replace the windshield. I was very thankful and impressed for the dealership to do this. More
Mr. Richard was so very kind and professional. His boss...not so much.. I will recommend Mr. Richard to others. I enjoyed meeting him. boss...not so much.. I will recommend Mr. Richard to others. I enjoyed meeting him. More
Courteous Friendly Patience Helpful Clean service are and waiting room Fast service Didn’t mind additional questions are and waiting room Fast service Didn’t mind additional questions More
Mike Brown was just so professional and so helpful. He always returned my calls and texts. He was the one who was on the online chat. He was great He always returned my calls and texts. He was the one who was on the online chat. He was great More
The mechanic forgot to bolt my under carriage protector on. As I was driving I heard a loud thump. I pulled over and noticed it was hanging down. So I put it back up and it is being held with zipties now. on. As I was driving I heard a loud thump. I pulled over and noticed it was hanging down. So I put it back up and it is being held with zipties now. More
Great service. The staff did great on my car. I'll be back in July for brand new tires and oil change. I need to know the estimate cost please? The only thing I' The staff did great on my car. I'll be back in July for brand new tires and oil change. I need to know the estimate cost please? The only thing I'm a little disappointed about they don't clean and wash the car . Florida does that a lot More