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Frank Brown Auto and Truck Ranch - Service Center

Lubbock, TX

4.6
2,131 Reviews
Call Service Center (806) 796-7777

2,131 Reviews of Frank Brown Auto and Truck Ranch - Service Center

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April 28, 2023

Worst car dealership ever. Lost my business as well as family and anyone who I can tell. Charged me a $1,000 for work and never did half the things. They said take it up with B More

by samcaballero81
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cory McNeil
Report | Print
Apr 28, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. I have reviewed your comments with our Honda Service staff. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
April 28, 2023

Good service and very helpful people. Took care of my every need and kept me informed of how things were going. More

by Rodney
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie
Report | Print
Apr 28, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
April 28, 2023

Todd Moore was friendly and professional. He made the service I needed easy on me and made it a great experience overall. More

by gregoryhambright
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Todd Moore
Report | Print
Apr 28, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
April 26, 2023

I got in and out in a very timely manner. Very pleased. Very friendly staff. More

by sonnyrackley1936@gmail.com
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sammy Perez
Report | Print
Apr 27, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
April 26, 2023

Great awesome 👌 They got me in out fast Great service ! They do great work ! More

by broncosfc@msn.com
Overall Experience
Recommend Dealer
Yes
Report | Print
Apr 27, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
April 23, 2023

Very good service. Technician was very thorough and explained what service I would need next oil change. Customer service with cashier very positive. More

by rondarlangston
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
Report | Print
Apr 27, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
April 21, 2023

Service department is unreliable. Did not fix my issue with my vehicle and it seems to be worse More

by arodriguez45
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Report | Print
Apr 27, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. I have shared your concerns with our GMC Service Manager and our GMC Service Team.. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
April 21, 2023

Picked vehicle up in worse condition than when it was dropped off. Truck was there for a month and they never even looked at it again to figure out the issues. We had it towed to another mechanic after i More

by Na
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ronnie in service
Report | Print
Apr 27, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. I have shared your comments with our GMC Manager. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
April 20, 2023

Sammy was extremely nice and helpful! I feel that he definitely does the right thing for the customer. More

by Sharon Bradford
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn't work with sales
Report | Print
Apr 20, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
April 15, 2023

The person who did my oil change fix an issue without being ask and was very considerate at no additional charge. The advisor was nice and called to follow up. More

by CHANCIEWID
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure of his name
Report | Print
Apr 19, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
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