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Frank Brown Auto and Truck Ranch - Service Center

Lubbock, TX

4.6
1,925 Reviews

1,925 Reviews of Frank Brown Auto and Truck Ranch - Service Center

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August 12, 2022

Good job There friendly they help me with my car and also with the oil change More

by brenda.posadas1987
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Albert Botello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The person assisting making the appointments
August 12, 2022

The service center did a great job of receiving the vehicle and keeping me informed of diagnosis and repair process / progress More

by roglipp
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dean
August 11, 2022

The service is great. I am very satisfied with the car care and customer service. More

by aurora.hermoso03
Overall Experience
Recommend Dealer
Yes
Employees Worked With
N/A
Aug 12, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

August 11, 2022

They done a good job as usual that's why I drive a Honda service people are great Dean see it my needs More

by WTGATG3G
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dean , only one I know
Aug 12, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

August 09, 2022

Got my Yukon fixed as per recall, was done in the time I was told it would take. Thinking about looking into buying a SUV from there. More

by Littlejaws
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

August 07, 2022

Fast and dependable service. Straight answers. Willing to work with you if you need something special. More

by Herb
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sammy and Ronnie in GMC service
Aug 08, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

August 06, 2022

UNPROFESSIONAL! TERRIBLE CUSTOMER SERVICE! Sold a vehicle out from under us while waiting on paperwork! Not one salesman or manager apologized for what happened. A s More

by jordand40
Customer Service
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
Mike Saldana
Aug 08, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent experience at Frank Brown. I have shared your comments with our Frank Brown Sales Team. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Aug 12, 2022 -

jordand40 responded

Please share this with the manager. I would like to have an apology from him as well.

August 06, 2022

I was in there quick and got out just as fast. Appreciated that greatly! Paul was helpful and took care of me More

by desvera8
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Paul Vera
Aug 08, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

August 06, 2022

People nice friendly did not have a long wSit for oil change. I’ve filled this out before More

by wlrbsr55
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Oil change
Aug 08, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

August 05, 2022

After seven days I was told I was next in line for five days picked up unfixed More

by johnmarkaddison
Overall Experience
Recommend Dealer
No
Employees Worked With
Brian Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. I have shared your comments with our GMC Service Manager and our GMC Service Team. Cordially, Rick Swindell IT Director Frank Brown GMC

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