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Frank Brown Auto and Truck Ranch - Service Center

Lubbock, TX

4.7
1,533 Reviews

1,533 Reviews of Frank Brown Auto and Truck Ranch - Service Center

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July 22, 2021

"Always very nice to deal with and get my service done in..."

- Happybuyer

Always very nice to deal with and get my service done in a timely manner. Garage is always very clean. Never have had an oil leak after having my oil changed which is very nice!!

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dean
Jul 23, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

July 22, 2021

"Sammy and Ramiro worked diligently to fix a very on..."

- rwjones105

Sammy and Ramiro worked diligently to fix a very on uncommon A/C issue on my Acadia. It took two trips to figure it out, but they didn’t give up. Thanks guys!!

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Customer Service
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ramiro
Jul 23, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

July 22, 2021

"Terry and Robert are both great assets to your company..."

- johnnyolvera1

Terry and Robert are both great assets to your company very friendly professionals , and your service guys are very knowledgeable happy to deal with them

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Recommend Dealer
Yes
Employees Worked With
Terry P
Jul 23, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 22, 2021

"Amazing service amazing service by Brandon Arther..."

- Cristovalron

Amazing service amazing service by Brandon Arther mechanic. He was friendly thorough and extremely knowledgeable. I would recommend him to anyone and definitely believe he should have a raise and promotion.

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Arthur
Jul 23, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 20, 2021

"First time here. There are communication problems at this..."

- Sunnydaz4me

First time here. There are communication problems at this facility. No one went over my service with me. All they wanted from me is to pay my bill. Building is quite run down. Not the type of Honda facility I'm used.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Service dept
Jul 22, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 19, 2021

"I always get prompt and courteous service. Even when I..."

- rpannell

I always get prompt and courteous service. Even when I stop in to just ask a question or have them check tires, fluid levels, etc

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Robert Lakin
Jul 22, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 19, 2021

"Excellent service as always. Very professional and..."

- stacyshivers84

Excellent service as always. Very professional and friendly! Only place I will take my vehicle to be serviced! Terry is always cheerful when checking out!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Terry (Service)
Jul 22, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 18, 2021

"Excellent service and Ronnie my service advisor was very..."

- Polojoe24

Excellent service and Ronnie my service advisor was very informative and kept me updated while my vehicle was being evaluated. Strongly recommend your company. Thanks

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Service department
Jul 19, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

July 16, 2021

"Everyone was very professional and friendly. I needed a..."

- texgma52

Everyone was very professional and friendly. I needed a ride home and for someone to pick me up when my car was ready. The service was prompt and efficient.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
I do not know the names of the service person but they were wonderful
Jul 19, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 16, 2021

"The sales man was very professional and very helpful and..."

- RAMIREZRICKY663

The sales man was very professional and very helpful and knew everything about the truck. And the financial was very helpful as well thank everyone who helped me get my truck

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jul 19, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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