Frank Fletcher Superstore

I saw an ad in a local sales flyer and called the dealership. I was transferred to Alex Cupp. Mr. Cupp answered all my questions even walking out onto the lot and actually looking at the two vans I w dealership. I was transferred to Alex Cupp. Mr. Cupp answered all my questions even walking out onto the lot and actually looking at the two vans I was interested in so he might better answer my questions. It was a hot day in August yet he did not hesitate to go outside and did not rush me but answered questions until I was finished asking them. We agreed to meet two days later so I might view the vans. He called with an answer to a question I had he could not answer later that day. He also called the next day to confirm our time to meet. Upon arrival at the dealership he quickly took myself and my daughter to the vehicles. He gave us all the time in the world to check them over and answered all our questions. He allowed us to test drive both vehicles. He even drove the one I wanted across the lot for us to look at a second time so we did not have to walk clear across the lot again. At our request he went away a few minutes allowing us to talk privately to each other but first gave us ice water and a comfortable place to set. He answered my final questions and got my paperwork underway quickly. I had been looking at vans for 6-7 months and had not found a van or a salesman of the quality I found at Fletcher Auto that day. I had my daughter do the test drives as I had a knee injury and was on pain medication. When we purchased one of the vans he offered to deliver the van to my home some 20 miles from Joplin so I would not have to figure out a way to get my van home. We took him up on the offer. When we concluded our deal he gave us more ice water which was much appreciated on that hot August day and made suse we had his card so we could contact him should we have other questions or needs. He also made sure some promised service work was done before the van was delivered to us.. When there was a delay he called so I would know it would be the next day before he could bring my van to me. He kept me posted on the progress all along the way. I will without hesitation go back to this dealership and especially this salesman. I will also be highly recommending to friends and family they call Mr Cupp and make arrangements for him to work with them on the purchase a of new or used vehicle. I figured this kind of top quality personalized sales service was a thing of the past in my memory only. But I was delighted to learn Fletcher Auto and especially Mr. Alex Cupp still offer the highest quality service with out pressuring the buyer, hedging on questions, rushing you as you find the vehicle you want or the test drive. They in general provide good old fashion friendlily service. I am confident my months of searching paid off when I finally got to Fletcher auto. Their used vehicles we looked at were as advertised and their salesman Mr. Cupss top notch. I look forward to driving the van I purchased that day after a 6-7 month search. Many Thank Mr. Cupp. More

I came to this dealership with a major oil leak, thanks to a visit to Walmart. Will never go to Walmart for car service again. They had installed the wrong filter. Long story short, JT took very good care to a visit to Walmart. Will never go to Walmart for car service again. They had installed the wrong filter. Long story short, JT took very good care of Me. I have been to a lot of dealerships in My life, 61 years, and this was the best. Every Employee I dealt with was not only professional, but Friendly! Thanks again, Mike and JT, I will be back. More

David Murphey is a wonderful salesman. He really helped and gave many options when other vehicles didn't work. We finally found the perfect one for me and he was very knowledgeable while also NOT being pus and gave many options when other vehicles didn't work. We finally found the perfect one for me and he was very knowledgeable while also NOT being pushy (as many car salesman usually are). I would highly recommend David, as well as the Fletcher auto group to anyone. They were all friendly and created a laid back, yet professional atmosphere. Thank you so much for all your hard work! I'll be back to buy more for sure! More

I really enjoyed this place. Very down to earth and friendly. i loved the country boy "haggling" very cool. Kevin our sales guy was amazing. Good job Fletcher i tell all my friends about you!! friendly. i loved the country boy "haggling" very cool. Kevin our sales guy was amazing. Good job Fletcher i tell all my friends about you!! More

I absolutely loved my car buying experience, which is something that I have never said before. I was very fortunate to have Jon White as my dealer, and I was very impressed with his knowledge of not onl something that I have never said before. I was very fortunate to have Jon White as my dealer, and I was very impressed with his knowledge of not only his cars, but also the Toyota lot. After we test drove a used Prius, I decided that it was the car for me. Jon walked me through the process of trading in my car, and when it was all said and done, I was very happy with the deal I received. The staff was very friendly, and I didn't feel like I was pushed into anything. Jon made sure himself that my car was in top condition before I drove it home. After two weeks of driving it, I still can't believe how much I love my car and the excellent service I received. I give the dealership an A+, and Jon White an A++. He will get my future business, and also my recommendations to my family and friends. More

Miguel was very kind and made the buying process simple to understand especially for a first time buyer. He always checks up to make sure I am still satisfied with my purchase and to schedule any routine to understand especially for a first time buyer. He always checks up to make sure I am still satisfied with my purchase and to schedule any routine maintenance. Would definitely refer Miguel to anyone looking to buy a car! More

Steve Crook is a great guy to know and work with; he really listens and does his best to deliver a "win/win" the dealership and the customer. More importantly Steve will go the extra mile to make sur really listens and does his best to deliver a "win/win" the dealership and the customer. More importantly Steve will go the extra mile to make sure everything is right. I believe Steve must be a reflection of the values of Fletcher Auto Group and their customer values. You will not find an easier AutoShop to deal with than Fletcher Auto Group in Joplin and I highly recommend that you ask for Steve Crook by name when shopping Fletcher Joplin. You will find that Steve is "attentive, honest and tenacious" when it comes to closing the sale for you and he does not drag things out. I will be seeing Steve again one day, for sure. More

This is my third vehicle purchase from this dealer and my first new car purchase. I was in need of a larger car and went to talk to Ben and as usual was met with more than I expected!! Ben, and the rest of t first new car purchase. I was in need of a larger car and went to talk to Ben and as usual was met with more than I expected!! Ben, and the rest of the team, went above and beyond to get me the absolute best deal not only on the purchase price but on the financing and the trade in of my now former vehicle! Ben was absolutely the best car salesman I have ever dealt with and without a doubt I will be going back for my future vehicle purchases! Could not be happier!!!!! More

I met David Murphy back in July, when I test drove a Hyundai Tucson for the first time. It took me a month to buy, and in that time David was always very helpful, but never pushy. I'm very happy with Hyundai Tucson for the first time. It took me a month to buy, and in that time David was always very helpful, but never pushy. I'm very happy with my new purchase and would highly recommend David Murphy (Fletcher Hyundai) to anyone looking to buy a new car. More

I chose Miguel because he was very friendly, and very helpful. I chose to give Miguel such high reviews because when I first started looking for a new car, they did not have what I was looking for. Migue helpful. I chose to give Miguel such high reviews because when I first started looking for a new car, they did not have what I was looking for. Miguel kept in contact with me until he found something that he thought I would like. It was perfect! He found a car that was in my price range and also made sure that I didn't leave the dealership empty handed. He put gas in my car and also helped negotiate the price so that I could afford it! More