Once again I find the Fletcher organization has problems with customer service. What appears to be lacking is the comprehension is that a customer no matter their credit rating is the reason your organization is in business. I am not saying this is true of all your sales department. In fact, I was driven to Arkansas by one no longer there to make the deal happen after being be burnt by Frank Fletcher Ford. The point I am trying to make is your sales department needs some guidance in follow-up. If you say you will do something, good customer service dictates you should do just that no matter the outcome. This is the second and last time the Fletcher group has made me feel like my business is not good enough.