I took my 2002 Toyota Rav4 in for a complete checkup before driving to Phoenix. I had to take it there twice for the same problem. Traveling an hour one way while I paid someone to stay with my I'll husband who had suffered multiple strokes, they charged me just shy of $1000 for tuneup oil change and brake job and a throttle combustion cleanout and all other "complimentary" charges. Come to find out, after I finally had to take it to my local mechanic, the brake job had not been properly done, they made a terrible noise before and especially AFTER they were supposedly done by Toyota service dept. I was charged by Toyota for a combustion cleanout which was never done. I,after much turmoil, was finally reimbursed by Ryan Childress, Svc. Mgr. for hardware on brakes, but not labor and was NEVER reimbursed for the combustion cleanout. Even after contacting the Gen. Mgr. Jim Adams, he acted like he was insulted because their company "was on the president's top 10 list". He never did anything more about checking into my issues with their so called service dept. The only one they service is themselves. They care more about appearances and self accolades than their customers. I even filed an complaint with the Kansas City Toyota Regional office and they referred me back to Jim Adams who never called me back! You will never see me darken your threshold again! You deceive, steal and lie to people and that ain't gonna fly for long. Caveat emptor = buyer beware.