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Frank Kent Cadillac

Fort Worth, TX

Overview
Reviews
4.7
798 Reviews
Call Dealership (817) 385-1736
View Awards

3500 W Loop 820 S

Fort Worth, TX

76116

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Showing 798 reviews

January 18, 2023

William was awesome to work with. He kept me informed and even sent me home in a Lyft rather than have me wait for hours. Thanks, William. More

by Ralphjosephvallejo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William, Mike MacSwain
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January 14, 2023

Never been to a Cadillac dealership service department before and my experience was great. Just in for maintenance and state inspection. Was treated great, service done quickly, nice waitng area, everyone More

by ScottW
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke
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January 13, 2023

Always a good experience and quality work. Very respectful of customer’s time. They pay attention to details and it shows. More

by jdalba29
Recommend Dealer
Yes
Employees Worked With
Mike MacSwain
Report | Print
January 13, 2023

I carried my car into Frank Kent to be serviced. Ron Evans my service advisor helped me take care of the the problem. He also got me a loaner car so I was not inconvenienced over the Thanksgiving h More

by Rjmad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Evans
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January 13, 2023

Very pleased overall, always satisfied every time we visit, from personnel to work done, the reason we keep on going More

by pacheco.frank.7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy , Mike MacSwain
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January 13, 2023

The routine service was performed on time and as expected. You need more words so I’ll add this. More

by Djmnia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember. Nice guy with shoulder length hair.
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January 11, 2023

Great dealership, outstanding customer service, technicians exceeded expectations, even riding in the car to identify the specific problem. More

by Percy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke, Mike MacSwain
Report | Print
January 05, 2023

Best body shop in Fort Worth. You want it done right the 1st time go to Frank Kent. I have various brands and they handle all of them. Thank you Wes! More

by Mark Clark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes / Body Shop Manager
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January 05, 2023

From the moment I walked through the front door of Frank Kent Cadillac I felt like I was home. I was greeted with a smile by a salesman and was treated like a VIP. This was my first buying experience with F More

by Debbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike MacSwain
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January 01, 2023

Refused rudely to do GM warranty work on new Cadillac bought elsewhere. Was told to take car back to purchase dealership. More

by rb
Recommend Dealer
No
Employees Worked With
Did not get name.
Report | Print
Jan 02, 2023 -

Frank Kent Cadillac responded

We're sorry to hear you had a disappointing experience at Frank Kent Cadillac. Based on your review, we don't have enough information to determine what happened, or who you are. Please feel free to call us at 817.989.4400 or email us at scottw@fk1935.com and we'd be glad to discuss it with you.

Jan 03, 2023 -

rb responded

I have been looking and test driving for a new car for the last two years. I test drove twice at Frank Kent Cadillac in Arlington. My test drive last year with was with Miguel, who I did not ask for because Chantel was busy. It was not a very good experience as he was very smart with me after the test drive, I ask him were there any incentives he said “the only one was that the car was on the lot.” I was talking to Miguel about the factory installed window tinting on the XT4 and he replied to me “what do you want me to do, rip it off the windows?” He was very vague about the interest rate that was going to be charged. The price offered me was $3000 over MSRP. They had it listed as market value. The above is why I decided not to buy my car with Frank Kent Cadillac, Arlington. I bought my new XT4 from Crest Cadillac in Frisco and it was a wonderful experience. I called last week and spoke to a man in the service department. He did not give me his name. I ask him could I bring my car to Frank Kent Cadillac, Arlington Texas for GM warranty work? He asked me where did I buy my vehicle and I told him, he replied “no, you’ll just have to drive all the way back up there.” I called Frank Kent Cadillac in Fort Worth. I spoke to a very nice lady and she said they would be glad to do the warranty work for me. ???????

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