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Frank Kent Cadillac
Fort Worth, TX
798 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 798 reviews
January 04, 2025
The service was outstanding as always the weight was very short The technician expedited my request as soon as possible as I drove in the car was very clean when I left surprisingly got washed up was not exp short The technician expedited my request as soon as possible as I drove in the car was very clean when I left surprisingly got washed up was not expecting that but that's the service of Frank Kent Cadillac and Frank Kent altogether so I appreciate everyone God bless More
by msbeth55
Employees Worked With
Shawn Moffett
January 04, 2025
01/03/2025 Unethical Mechanic: I wrote to the Service Manager: “I understand the job is just about completed with the oil leak, but I have a problem. The P/N 12655386 Fuel Pump Insulator had to be remov Manager: “I understand the job is just about completed with the oil leak, but I have a problem. The P/N 12655386 Fuel Pump Insulator had to be removed and reinstalled to correct the oil leak, but your mechanic is wanting to charge me $474.00 to replace it with the one I pointed out to you in the back seat to use. It is a new one which should not require a charge if it must be reinstalled anyway”. The Mechanic was trying the make more money than was reasonable as I would have never paid that much for just that one single repair anyway. In addition, as I inspected the return of my vehicle on 01/03/2025 and the radio had been tuned on to someone’s favorite radio station as they were joyriding during the test drive, as if it was their personal car. There is no transparency between the customer and the mechanic and the interface with the mechanics and the service advisor is weak at best. The mechanic seems to set the pace as to what gets repaired and mostly how much money they can make. I am a certified Federal Aviation Administration mechanic and certified ISO 9001:2015 and AS9100:2016 Auditor and have a keen sense of bad practices when they present themselves. Bottom line is, I might purchase a vehicle from Frank Kent but would not have it serviced there, now under any circumstance. There was not enough room to place all I had written but you can see the entire review on Yelp. More
by victorlcook
Employees Worked With
Jenna Gooser and Robert Smiley
December 30, 2024
Another great experience getting my caddy serviced. Frank Kents service department is number one for courtesy and professionalism. They are number one in getting their customers in and out on the road Frank Kents service department is number one for courtesy and professionalism. They are number one in getting their customers in and out on the road quickly. I had a 9:30 appointment to get a oil change and tires rotated. On top of that my caddy was a mess after the rain. In under 45 min the service was done plus they completely washed my car and shined my tires!!! This was done at noon extra charge. The service tech was the best ,as they all are. I'm a kent man for life. More
by iflewf16s
Employees Worked With
Shawn Moffett
