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Frank Kent Cadillac

Fort Worth, TX

4.8
795 Reviews

3500 W Loop 820 S

Fort Worth, TX

76116

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Showing 795 reviews

May 26, 2021

I was very pleased with the work done on my Infiniti QX60. The body shop stayed in touch with me though out the whole process!!! Thanks for excellent customer service!!! More

by Dee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick
May 25, 2021

The dealership always provides great service with each visit. The staff is alway friendly and eager to make sure they make the visit a complete customer experience. More

by dfrase
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike MacSwain
May 24, 2021

Took my vehicle in for regular maintenance. The service department staff were friendly and very pleasant to work with. My appointment was done in the amount of time that I was quoted and was kept updated More

by Gniachilds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando Valencia
May 19, 2021

It was a wonderful experience. Randy did an awesome job getting our Cadillac fixed. He made sure everything was done and contacted the insurance company for us. More

by bbfrog53
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Randy in Service Dept
May 11, 2021

Kind, considerate and knowledgeable! This is my third Escalade from your dealership. I have a dealership very close to me, but I chose to drive to Frank Kent. Everyone that I have come in contact with he More

by LOURETTA Evans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Lee, Chauncey Bivins, Shawn Moffett, Ron Britt, David Rotman, Mike MacSwain
May 05, 2021

This man hung up on me and didn't allow me to explain what I needed and issues i was having with my remote con More

by janmar1529
Customer Service
Recommend Dealer
No
Employees Worked With
Mike MacSwain
May 21, 2021 -

Frank Kent Cadillac responded

Thank you for bringing this to our attention. We have coached this employee and made sure that management is aware of the issue you had. Please reach out to us directly if you would like to discuss this matter further. Thank you!

April 29, 2021

The service department is always very friendly, informative and professional when I visit when servicing my XT4. I always look forward to going to the dealership for service. More

by Melia1984
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike MacSwain
April 28, 2021

Frank Kent Cadillac lives up to superior service and care for their customers! We had an annoying occasional rattle in the passenger door. Which is one of those complaints you cannot duplicate in the shop. More

by Ben. M79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike MacSwain
April 26, 2021

I would highly recommend Frank Kent, they are always happy to see you and treat you like family. They will help you any way possible. More

by ks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Moffett
April 21, 2021

GREAT service experience after a prior miscommunication problem GREAT loaner WONDERFUL staff. Highly recommend,OEM part not available aftermarket part should have been much less More

by cdjllc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron
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