Frank Kent Cadillac
Fort Worth, TX
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I was very pleased with the work done on my Infiniti QX60. The body shop stayed in touch with me though out the whole process!!! Thanks for excellent customer service!!! QX60. The body shop stayed in touch with me though out the whole process!!! Thanks for excellent customer service!!! More
The dealership always provides great service with each visit. The staff is alway friendly and eager to make sure they make the visit a complete customer experience. visit. The staff is alway friendly and eager to make sure they make the visit a complete customer experience. More
Took my vehicle in for regular maintenance. The service department staff were friendly and very pleasant to work with. My appointment was done in the amount of time that I was quoted and was kept updated department staff were friendly and very pleasant to work with. My appointment was done in the amount of time that I was quoted and was kept updated by the staff throughout the appointment. Great service! More
It was a wonderful experience. Randy did an awesome job getting our Cadillac fixed. He made sure everything was done and contacted the insurance company for us. getting our Cadillac fixed. He made sure everything was done and contacted the insurance company for us. More
Kind, considerate and knowledgeable! This is my third Escalade from your dealership. I have a dealership very close to me, but I chose to drive to Frank Kent. Everyone that I have come in contact with he Escalade from your dealership. I have a dealership very close to me, but I chose to drive to Frank Kent. Everyone that I have come in contact with helpful and friendly. Your automobiles are excellent, but your staff is outstanding. More
The service department is always very friendly, informative and professional when I visit when servicing my XT4. I always look forward to going to the dealership for service. informative and professional when I visit when servicing my XT4. I always look forward to going to the dealership for service. More
Frank Kent Cadillac lives up to superior service and care for their customers! We had an annoying occasional rattle in the passenger door. Which is one of those complaints you cannot duplicate in the shop. for their customers! We had an annoying occasional rattle in the passenger door. Which is one of those complaints you cannot duplicate in the shop. And Mike took the door apart piece by piece and found exactly what the problem was put the door back together and it has been perfect ever since. It doesn’t get better than that! More
GREAT service experience after a prior miscommunication problem GREAT loaner WONDERFUL staff. Highly recommend,OEM part not available aftermarket part should have been much less problem GREAT loaner WONDERFUL staff. Highly recommend,OEM part not available aftermarket part should have been much less More


