Back

Frank Kent Cadillac

Fort Worth, TX

4.7
798 Reviews

3500 W Loop 820 S

Fort Worth, TX

76116

Directions

By Type

Showing 798 reviews

October 18, 2020

The worst car buying experience I have ever dealt with that clown Nicholas bieghler and his sorry xxx side kick bill BARESCH or should I say xxxxxxxxx!!!!! Ended up the street at the Ford dealer and buyi More

by milkman2u2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nicholas bieghler, bill BARESCH what a pair , Bruce Lee, Chauncey Bivins, Shawn Moffett, Ron Britt, David Rotman
Oct 19, 2020 -

Frank Kent Cadillac responded

We’re sorry to hear that you had a less-than-satisfying experience, Milkman2u2. We aim to simplify your shopping experience in all that we do, and we’re sorry to hear that your experience may not have reflected that. Please reach out to Aaron Hoernke at aaronh@fk1935 to talk further on this matter. Thank you.

October 16, 2020

Courteous, professional customer oriented! Danny Dreier is a true Asset to your customer base and your Dealership! Have been doing business with Frank Kent for over ten years! More

by Russ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Dreier
Oct 19, 2020 -

Frank Kent Cadillac responded

Thank you, Russ, for the wonderful feedback. We are happy to know that Danny was such a pleasure to work with! We are elated to have you as part of the Frank Kent family!

October 15, 2020

We took our Cadillac Escalade ESV in for front windows tint and bug deflector along with cargo mat install everything was on point Great Job More

by JT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dillan (accessory dept), Shawn Moffett
October 14, 2020

Colby was attentive and responsive! The loaner car gentleman was efficient! Overall an excellent experience! I will surely be back for future maintenance/and repairs! More

by Stefnicocke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colby Cotton
Oct 15, 2020 -

Frank Kent Cadillac responded

Thank you kindly for your five-star feedback! We are happy to know that Colby was such a pleasure to work with! We look forward to seeing you again soon. Take care!

October 09, 2020

Not the place for personalized sales. Sent an inquiry online, got the typical auto reply, so didn't respond. Later received an email from "Ashley", I responded back I wished to see pictures of a just pos More

by Cards11
Customer Service
Recommend Dealer
No
Employees Worked With
Ashley, Chris
Oct 13, 2020 -

Frank Kent Cadillac responded

We strive to provide excellent customer care to our guests and are very sorry to see that your needs were not met. Please feel free to reach out to Vincent Ferrara to talk further on your overall experience. We look forward to hearing from you. Thank you! vincentf@fk1935.com

October 02, 2020

James Doughty is an excellent representative of Frank Kent and Cadillac. He exhibited knowledge when answering my questions, laughed at my corny jokes, and went over and beyond to ensure I was in and out More

by DrTGrayDogbe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Doughty
Oct 05, 2020 -

Frank Kent Cadillac responded

We are elated to know that James was such a pleasure to work with! We strive to have excellent customer care at all times to ensure that everyone is treated like family! Thank you kindly for the five-star feedback!

September 29, 2020

This the third car we buy from Frank Kent two Honda’s and our first Cadillac Escalade we are excited and pleased great experience hands down More

by dupont2420
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Moffett, Danny Pak
Sep 30, 2020 -

Frank Kent Cadillac responded

Thank you for sharing feedback with us! We are elated to have you as a part of the Frank Kent family!

September 29, 2020

Service department is top notch. Quick, accurate and friendly. My favorite is the new text message link showing service options, including pricing, you can accept or decline. More

by Mrseanr87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chauncey Bivins, Mike MacSwain
Sep 29, 2020 -

Frank Kent Cadillac responded

We appreciate the feedback, Mrseanr87! We strive to have great customer care at all times. Thank you for the high rating and recommendation!

September 24, 2020

I dropped my car off for repairs. I was issued a loaner. The process from start to finish was efficient and friendly. The final cost was as expected. More

by Garcia4872
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept, Mike MacSwain
Sep 24, 2020 -

Frank Kent Cadillac responded

Garcia, thank you so much for your feedback! Your five-stars and recommendation mean the most to us.

September 23, 2020

Frank Kent service department gives excellent service to their customer. I had a loaner car while my car was being repaired. I was treated as if I purchased my car from the dealership. Thank you, More

by Lonnie & Shirley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody, Mike MacSwain
Sep 24, 2020 -

Frank Kent Cadillac responded

Lonnie and Shirley, thank you kindly for taking the time to leave feedback with us! We are thrilled to know that the overall experience was top-notch!

...
64
...