Frank Kent Cadillac

Excellent sales service Just purchased my first Cadillac and had the best buying experience ever in purchasing a vehicle. Very friendly staff, no pushy sales pitch or arm twi Just purchased my first Cadillac and had the best buying experience ever in purchasing a vehicle. Very friendly staff, no pushy sales pitch or arm twisting, and got me the most amazing deal. Worked diligently to get me what I asked for. If you are looking for a new or used car, go to Frank Kent Cadillac! Top notch! More

Sold a lemon Cadillac SRX Was knowingly sold a LEMON by this dealership STAY FAR AWAY!!!! Went in a couple months ago to buy my very first Cadillac and was very excited that I Was knowingly sold a LEMON by this dealership STAY FAR AWAY!!!! Went in a couple months ago to buy my very first Cadillac and was very excited that I found a 2005 Cadillac SRX with 80k miles on it. My family had outgrew our current car and needed something a little bigger with 3rd row seating. The vehicle went through there service dept and was inspected, they fixed what they told me was a minor "oil leak" (I should of ran away then!) and the motor in the 3rd row seat. 2 weeks later I had to replace the alternator ($119.99 plus install) I thought to myself ehh no big deal if that's all that is wrong I'm still blessed. A couple months later my dash lights up like a Christmas tree with Check engine light the engine is bucking like a bronco and misfiring. I take it to a reputable shop where they tried to flush the engine and do a couple synthetic oil changes but it didn't fix anything, The SRX needs a whole new engine which will run me $4800. I called the dealership and got nothing but "buyer beware" "the car is 10 years old what do you expect" "we are not responsible for anything". Now I have a car I'm making payments on that doesn't even run. I'm a single DAD that cannot afford all these issues and problems I have no idea what I'm going to do. Please pray for me. More

leasing a new SRX I had a wonderful experience this past weekend leasing a new 2015 Cadillac SRX from Frank Kent Cadillac in Fort Worth. The car was impeccably clean, t I had a wonderful experience this past weekend leasing a new 2015 Cadillac SRX from Frank Kent Cadillac in Fort Worth. The car was impeccably clean, the sales and F&I process was extremely simple and we are very pleased with the overall process. I would highly recommend that you buy or lease your next vehicle from Frank Kent. More

Very pleasant experience We bought our SRX through Sheri Ballard and thoroughly enjoyed the experience. She always returned calls promptly and answered all questions in a comp We bought our SRX through Sheri Ballard and thoroughly enjoyed the experience. She always returned calls promptly and answered all questions in a complete and competent manner. We plan to contact her again when it is once again time to trade our car. More

byuing new car After telling Sherri what I wanted she made the vehicles available for test driving and inspection. I made my choice and the rest of the deal was smoo After telling Sherri what I wanted she made the vehicles available for test driving and inspection. I made my choice and the rest of the deal was smooth and easy. More

Small town personal attention from a big city dealership After telling Sherri what I wanted she made the vehicles available for test driving and inspection. I made my choice and the rest is history. She too After telling Sherri what I wanted she made the vehicles available for test driving and inspection. I made my choice and the rest is history. She took care of every detail and the whole process was seamless. She is very professional, answered all my questions and even delivered the new vehicle to my home. Each time I am at the dealership she greets me and asks if she can be of assistance. It is a large dealership with vast resources but they give you the personal attention you would normally expect only from a much smaller operation. More

Great service and preowned inventory Sheri Ballard offered excellent service and was extremely knowledgeable about the inventory. I gave her my requirements and desires... she provides gr Sheri Ballard offered excellent service and was extremely knowledgeable about the inventory. I gave her my requirements and desires... she provides great options and I selected a fair priced, low mileage preowned 08' CTS (my dream car). I was more than satisfied! More

Customer Service The entire staff at Frank Kent Dealership was professional and genuinely compassionate. The employees at the dealership are honest. The entire purchas The entire staff at Frank Kent Dealership was professional and genuinely compassionate. The employees at the dealership are honest. The entire purchasing process was quick. Thanks a lot Sherri for providing outstanding customer service. More

My Buying Experience My experience overall was really good, We were greeted right away, D J was friendly, helpful and very patience . He was knowledgeable about the co My experience overall was really good, We were greeted right away, D J was friendly, helpful and very patience . He was knowledgeable about the company, he answered all our questions . The whole experience was stress free, and was completed pretty quickly. D J stayed with us until I drove off in my new car . I so dreaded having to go car shopping , But my trip to Frank Kent was a pleasant surprise , I will definitely recommend D J and Frank Kent to my family and friends. I already recommended the service department to a co worker that bought a Honda, from a different dealer. Thanks for all your help , Juanita Salzido More

I would recommend this dealership. Brian was very helpful with allowing us to test drive and SRX. He was not pushy in any way. We love our new car! helpful with allowing us to test drive and SRX. He was not pushy in any way. We love our new car! More