Frank Kent Cadillac

They made it so easy! I knew what I wanted, and they made it happen. All preparations were handled by phone, and the car was delivered to my home. Paperwork took less tha I knew what I wanted, and they made it happen. All preparations were handled by phone, and the car was delivered to my home. Paperwork took less than 10 minutes. I didn't even need to go to the dealership. More

Outstanding Service! Loved the service at Frank Kent. They really take the time to make sure you have the best experience possible. Jessie Morales was very helpful. Loved the service at Frank Kent. They really take the time to make sure you have the best experience possible. Jessie Morales was very helpful. More

Awesome! Frank Kent did a great job! I really appreciate their attention to detail. I will definitely refer them to all my friends and family! Thank you! Frank Kent did a great job! I really appreciate their attention to detail. I will definitely refer them to all my friends and family! Thank you! More

Not pleasant Took my car to get the timing chain inspected. They hooked up an obdII monitor which I had already did myself and told them the codes. Then they did s Took my car to get the timing chain inspected. They hooked up an obdII monitor which I had already did myself and told them the codes. Then they did some compression tests. And in the end diagnosed with bad motor that needed replaced. I asked for the timing chain to be looked at and that was it. Left me with a $600 bill for nothing. More

I would buy from them again We looked on line at the Nissan 2013 Maxima. We called the dealership to inquire more information. Jane Forrest referred us to Paul Griggs who assis We looked on line at the Nissan 2013 Maxima. We called the dealership to inquire more information. Jane Forrest referred us to Paul Griggs who assisted us with the transaction from beginning to end. She was very pleasant as well. She made sure we were help. The car was as described by Frank Kent Cadillac online. We asked Paul to text us pictures of flaws the may have not appeared in the online pictures. He immediately did so happily. He was very helpful and honest with the description of the minor scratches and dents. Ross Henderson , manager of new car sale , help made sure we were happy with the car by letting us inspect the car under carriage so that we would have a peace of mind . Upon agreement of the purchase price, the dealership held the car for us exclusively until we could travel there Saturday to take possession of the car. It has been 2 weeks and my son loves the car. Overall, the dealership was honest about the condition of the car; Paul Griggs, our salesman was helpful and honest about the car; the selling price of the car was exceptionally good; everyone we came in contact with at the dealership whether in person or via phone were very professional and nice. We did not have any negative feelings and hesitation through out the whole process with Frank Kent like we did when we called other car sales dealership. We told Paul if we were in the market for another car. We will be sure to call him. More

Great Service Department Had my car at a garage to fix drivers window that wouldn't roll up, another garage screwed the whole electrical sytem up where the car wouldn't even Had my car at a garage to fix drivers window that wouldn't roll up, another garage screwed the whole electrical sytem up where the car wouldn't even start. Took it directly to Frank kent Cadillac to have them look at it. It was a great experience with Debbie in the service Depatment. They had the car up and running correctly in two days. Debbie went beyond the call of duty with me (She has been with Frank Kent for Prox. 32 or 37 years). She is a proven professional to her field and treated me with the utmost repect. My car was ready in two days, I paid the Cashier, my car was ready in the delivery isle which was very clean, the car was running with the door open allready, and the air was alleady going, in the Texas heat. I just got in it and put it in Drive and took off and Debbie also set my clock and all my electrical devices. It was great to deal with a professional like Debbie and her Crew at Frank Kent, a little pricer, but what would you expect from Cadillac. Happy Customer, and Satisfied Customer, R D Driggers Fort Worth, Texas More

Excellent sales service Just purchased my first Cadillac and had the best buying experience ever in purchasing a vehicle. Very friendly staff, no pushy sales pitch or arm twi Just purchased my first Cadillac and had the best buying experience ever in purchasing a vehicle. Very friendly staff, no pushy sales pitch or arm twisting, and got me the most amazing deal. Worked diligently to get me what I asked for. If you are looking for a new or used car, go to Frank Kent Cadillac! Top notch! More

Sold a lemon Cadillac SRX Was knowingly sold a LEMON by this dealership STAY FAR AWAY!!!! Went in a couple months ago to buy my very first Cadillac and was very excited that I Was knowingly sold a LEMON by this dealership STAY FAR AWAY!!!! Went in a couple months ago to buy my very first Cadillac and was very excited that I found a 2005 Cadillac SRX with 80k miles on it. My family had outgrew our current car and needed something a little bigger with 3rd row seating. The vehicle went through there service dept and was inspected, they fixed what they told me was a minor "oil leak" (I should of ran away then!) and the motor in the 3rd row seat. 2 weeks later I had to replace the alternator ($119.99 plus install) I thought to myself ehh no big deal if that's all that is wrong I'm still blessed. A couple months later my dash lights up like a Christmas tree with Check engine light the engine is bucking like a bronco and misfiring. I take it to a reputable shop where they tried to flush the engine and do a couple synthetic oil changes but it didn't fix anything, The SRX needs a whole new engine which will run me $4800. I called the dealership and got nothing but "buyer beware" "the car is 10 years old what do you expect" "we are not responsible for anything". Now I have a car I'm making payments on that doesn't even run. I'm a single DAD that cannot afford all these issues and problems I have no idea what I'm going to do. Please pray for me. More

leasing a new SRX I had a wonderful experience this past weekend leasing a new 2015 Cadillac SRX from Frank Kent Cadillac in Fort Worth. The car was impeccably clean, t I had a wonderful experience this past weekend leasing a new 2015 Cadillac SRX from Frank Kent Cadillac in Fort Worth. The car was impeccably clean, the sales and F&I process was extremely simple and we are very pleased with the overall process. I would highly recommend that you buy or lease your next vehicle from Frank Kent. More

Very pleasant experience We bought our SRX through Sheri Ballard and thoroughly enjoyed the experience. She always returned calls promptly and answered all questions in a comp We bought our SRX through Sheri Ballard and thoroughly enjoyed the experience. She always returned calls promptly and answered all questions in a complete and competent manner. We plan to contact her again when it is once again time to trade our car. More