Frank Kent Cadillac

Clean up of new car was not quality work. Plastic wrap on outside and inside as well as part of a grasshopper on dash. Disappointing. Sales person and staff great to work with. on outside and inside as well as part of a grasshopper on dash. Disappointing. Sales person and staff great to work with. More

I was told $800.00 to get H2 fixed for a pump on the phone. When I took it in and paid 120 for service call they called and told me $2,115.00 for the pump, wow that is a big jump. I also had 491.00 f phone. When I took it in and paid 120 for service call they called and told me $2,115.00 for the pump, wow that is a big jump. I also had 491.00 for module the service manager said, 443.00 for springs and some other charge for 4,200.00 after labor. I told them, "No", that is not what you told me, I would pick it up, that is way to high. When I went in to pick it up the man gave me his card and said leave it and he would make sure that it was done right. He said all the the things that needed to be fixed except the pump, that the service manager said was recommended. He told me 4200.00 was to get it fixed, not recommended. Then the exit paper said the air shocks also needed to be fixed., I said I just replaced the air shocks 6 months ago. He could not figure out what was going on. He was very nice. I left the car and then came back 2 hours later paranoid at how far off the prices and stories were. I picked up my Hummer, it looked fixed. He told me he would call me Monday, I got no call. What is real weird is when I picked it up it looked fixed. He told me they must have blown air in the line and it would go down by tomorrow. It has been 10 days and the service light is off and it is still working, I saved 4,200.00 and didn't get anything done. Yall are terrible for doing that to a teacher and I am going to get on every website and bash yall for the terrible customer service and trying to rip people off. It was bad and there are no excuses for all the different stories and not calling me like you said you would. Lance Standley More

I had gone online to cadillac.com and "built" I had gone online to cadillac.com and "built" the car that I wanted. I made an appointment with Brian and told him what I wanted. He knew that they I had gone online to cadillac.com and "built" the car that I wanted. I made an appointment with Brian and told him what I wanted. He knew that they had one and went to get it for review. We talked for a while, road tested the car and then we discussed of purchase/leaseing. I decided which way I perferred and signed the appropriate papers, and the deal was done. This was the most pleasent experience buying a new car that I have ever had. More

We met Brian Herrera at the dealership, Frank Kent Cadillac. He was most helpful, explained the pricing in detail, what he could offer in the way of price and continuing service. He answered our quest Cadillac. He was most helpful, explained the pricing in detail, what he could offer in the way of price and continuing service. He answered our questions fully and sincerely. There was no high pressure selling done. After the sale, he spent considerable amount of time explaining the systems on the car, an SRX, and setting them up for us. This, in all my years of purchasing cars (over 40 years and many cars) was the most enjoyable purchase I have ever made. I can't recommend Brian Herrera and Frank Kent Cadillac highly enough. It was a pleasure. Sincerely Robert Patrick A Happy Customer More

This purcvhase was the BEST buying experience EVER! Fast, Friendly and I felt like family! I will never buy another car from anyone else from this point forward. I can't think of anything that could have mad Friendly and I felt like family! I will never buy another car from anyone else from this point forward. I can't think of anything that could have made this a better experience, truly I can't. More

In the past my car shopping experiences have always been a little frustrating. I used the Frank Kent website to search for a car and found the one I wanted to check out, a 2011 CTS coupe. Dealing with Cra a little frustrating. I used the Frank Kent website to search for a car and found the one I wanted to check out, a 2011 CTS coupe. Dealing with Craig was very pleasant. No back and forth dealing. So far the service help I have received has been outstanding. Thanks. More

I would recommend Frank Kent Cadillac to everyone. They provide over and above service to there customers. They will go through the extra measures to get you the car you want at a reasonable price. For tho provide over and above service to there customers. They will go through the extra measures to get you the car you want at a reasonable price. For those with low credit scores, they actually try to assist in every way possible to get you financed at a reasonable intrest rate and keep you from having a high car note. Bill Engelhardt went above and beyond great service over the phone for me before i even went to the dealership. He made sure i was approved for my car before even having me drive to the dealership. He is very honest and will go to great measures to ensure you a great deal. All you intern have to do is your part and they will take care of the rest. I thank Bill and the entire dealership for the excellent service the provide!!!! More

It was a pleasure working with Craig on the purchase of our Cadillac STS. He was extremely helpful, curtious, knowledgable and patient. We will not hesitate to refer our friends, or any others who ask, to our Cadillac STS. He was extremely helpful, curtious, knowledgable and patient. We will not hesitate to refer our friends, or any others who ask, to Frank Kent Cadillac and to Craig in particular. An overall painfree and enjoyable buying experience. More

For most, the vehicle purchasing experience typically For most, the vehicle purchasing experience typically lends itself to an unwanted chore that usually ends up wasting time and energy. Most of our buy For most, the vehicle purchasing experience typically lends itself to an unwanted chore that usually ends up wasting time and energy. Most of our buying experiences have been descent, but most result in the typical run around, disappointment. My wife and I decided it was time to get into another vehicle. After searching local dealerships and even requesting a dealer locate for the vehicle that met our needs, we were still empty handed. We began an out of town search and came upon a Cadillac SRX which was being offered at Frank Kent Cadillac Fort Worth. The vehicle had all the options and amenities we were searching for. Hesitating, because we never bought a vehicle out of town, we mustered up enough courage to contact the dealership. We emailed Frank Kent Cadillac and within minutes we were greeted by Bill Englehardt who was their internet sales consultant. He graciously forwarded all the information we requested and walked us through all the details of purchasing the vehicle. Negotiations was painless and pleasant. Knowing we were trading up, surely there would be some bumpy roads ahead. Not so with these guys. We were pleased with the numbers agreed to. After all the business was completed, Bill stuck with us and spent time insuring we were comfortable with the features our new vehicle. Overall, this was one of the most pleasant experiences we have experienced. I am convinced out of town buying is not the hassle, I had always thought it would be. Frank Kent Cadillac proved customer value is a priority and made a special point to insure we were satisfied. Thanks to the hard work of Bill Englehardt and the staff at Frank Kent Cadillac, we are now proud owners of a Cadillac SRX. Sincerly, The Chapmans More

I did not expect the car buying experience to be so easy. Brian did an outstanding job of letting the car sell itself and he couldn't have been better. I am very pleased with all of his work. Richard Brian did an outstanding job of letting the car sell itself and he couldn't have been better. I am very pleased with all of his work. Richard Brandenburg More