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Frank Kent Cadillac

Fort Worth, TX

4.8
622 Reviews

3500 W Loop 820 S

Fort Worth, TX

76116

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Showing 622 reviews

February 18, 2023

The service is very thorough and my tech is awesome in Randy Barbee...can't be more pleased More

by Sthree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike MacSwain
February 18, 2023

I trust the Frank Kent Cadillac service department to perform work on my CT5 professionally every time. More

by mikeaarni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Evans
February 17, 2023

Great service. I can not wait until the new brushless car wash opens in April. More

by Kelsor74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William
February 09, 2023

The physical plant is clean and comfortable. Everyone is polite. I was in and out in no time. More

by Micheal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Ellis
February 09, 2023

Frank Kent body shop Kept me informed on the progress of my vehicle and the work was done in a timely manner. The repair looks excellent More

by Jrliles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregg Boyd
February 03, 2023

Total lack of communication and professionalism. Saw a vehicle I was interested in on their website. Called to confirm it was on the lot and was told it was and scheduled an appointment to test driv More

by evanrwebb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dalton
Feb 04, 2023 -

Frank Kent Cadillac responded

Evan, we always strive for a 5-star experience at Frank Kent Cadillac. Please reach out to sarahp@fk1935.com so we can discuss this matter further. Thank you

January 30, 2023

I was provided other quality customer service as usual! Sure wish the car ash was open!! More

by Sherrysledo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike MacSwain
January 30, 2023

Loaner car at very short notice was helpful. Thank you for the quick service for my 50000.miles service More

by rjeter2009@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy, David Rotman
January 28, 2023

I was very pleased with the service I got on Jan. 27. What I don't understand is why you contact my son about my XT5 instead of me. My email is: s-ohickman@att.net. My home phone is: 817-349-914 More

by Shirley Hickman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew was the person I dealt with. He was very helpful.
January 27, 2023

I go to thus facility for services. My experience has often been exceptional. The staff is always helpful and cheerful. More

by Dei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy
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