Frank Leta Acura of Springfield

First maintenance for new car Upscale waiting area and prompt service. Oil change and tire rotation. Enjoy the dealersip. This our first luxury brand and the cost of the service Upscale waiting area and prompt service. Oil change and tire rotation. Enjoy the dealersip. This our first luxury brand and the cost of the service was more than we ate used to. Love the Acura More

Very efficient I was in a hurry and they had me checked in and in a loaner (which was a lovely car) in 5 min. Also, I expressed concern that I would forget to retrie I was in a hurry and they had me checked in and in a loaner (which was a lovely car) in 5 min. Also, I expressed concern that I would forget to retrieve my parking permit when I dropped my car off and when I returned to retrieve my repaired car the repairman immediately reminded me of it! Really appreciate that since I did indeed forget about it! The pick up was just as smooth and quick as the drop off! More

Traded in my current TL for a new TLX The entire experience was both painless and enjoyable. Rick Denbow was very professional and answered all of my questions that he could and when he c The entire experience was both painless and enjoyable. Rick Denbow was very professional and answered all of my questions that he could and when he couldn't answer my questions, he was honest about it. B.J. Drew in finance got me in and out of his office in record time. It was my best car purchase experience to date. More

nose piece and oil change 4th visit Finally got the nose piece changed on my ilx. Took 4 visits but finally done thank goodness. Staff was prompt friendly and they loaned me a car. Finally got the nose piece changed on my ilx. Took 4 visits but finally done thank goodness. Staff was prompt friendly and they loaned me a car. More

New Fob Bought new Fob and deactivated the old, stolen one.. I understand you want to make sure your customer service is good, but I'm tired of having to do Bought new Fob and deactivated the old, stolen one.. I understand you want to make sure your customer service is good, but I'm tired of having to do these surveys after each time I go in. More

Purchase Mdx tech package Real good experience, no hassles, price determined before we got there. Made it simple process. Very pleased. Have had long experience of good service Real good experience, no hassles, price determined before we got there. Made it simple process. Very pleased. Have had long experience of good service there More

Positive experience I took my car to be serviced for the upcoming winter weather. As usual, the check-in desk person was friendly and efficient. The waiting room is com I took my car to be serviced for the upcoming winter weather. As usual, the check-in desk person was friendly and efficient. The waiting room is comfortable, and the customer service representative checked frequently on those of us waiting to ask if we needed anything. After my car was ready, the desk person went over all the points of what was done. Another good experience. More

Fortuitous timing Had to jump my 4-year-old RDX, thought I was fine but stopped by to see if the folks would check computer records to confirm I was still on my origina Had to jump my 4-year-old RDX, thought I was fine but stopped by to see if the folks would check computer records to confirm I was still on my original battery. They confirmed. Went out to start car and it was dead again. Pretty good clue that a new one was in order, which was accomplished in good time and I was on my way again. So glad I decided to stop in, knowing the fine folks in service would give me advice or tell me I had a problem. More

Super professional folks and a very nice dealership! My wife and I bought a used Acura for out daughter and we have taken it to Acura of Springfield two times for warranty repairs. The Service Dept. has My wife and I bought a used Acura for out daughter and we have taken it to Acura of Springfield two times for warranty repairs. The Service Dept. has been outstanding in every way!! Thanks! More

Great visit I don't dread my service visits to Acura, as I have with other service departments in the past :) I appreciate the nice waiting room and snack bar, a I don't dread my service visits to Acura, as I have with other service departments in the past :) I appreciate the nice waiting room and snack bar, as well as the great employees. More