Frank Leta Acura of Springfield
Springfield, MO
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POOR POOR POOR SERVICE AFTER AND DURING SALE! !!! My Experience With Acura of Springfield I normally don't post things like this, but I feel other consumers should know about my daughter's rec !!! My Experience With Acura of Springfield I normally don't post things like this, but I feel other consumers should know about my daughter's recent experience with Acura of Springfield. She purchased a Ford Edge from the dealership, and the very day she bought it, the vehicle went into limp mode before she could even make it home. This put her in a potentially dangerous situation. The vehicle was eventually taken back to the dealership and remained in the service department for more than two weeks while they worked on the problem. We were told the issue had been repaired. Now, the same problem has happened again. What is especially disappointing is the dealership's response. Despite my daughter recently purchasing the vehicle from them and already going through this entire ordeal, the service department has refused to provide her with a loaner vehicle or transportation while they work on the problem. I have contacted the General Manager, Lucas Hart, because I believe management should have an opportunity to step in and make this right. This isn't about asking for special treatment. It's about customer service, accountability, and safety. When someone buys a vehicle from a dealership and experiences a serious problem immediately after purchase, I believe the dealership should do everything reasonably possible to take care of that customer. I hope Acura of Springfield chooses to resolve this situation properly. Until then, I felt it was important to share our experience and let other potential customers make their own informed decisions. Acura of Springfield — we are asking you to do the right thing and take care of your customer. More
Trevor Smith was my salesman, and he did a wonderful job working with my wife and I. He allowed us to look at several vehicles, but ultimately we settled on a 2024 Nissan Rogue. We have had it for a few wee working with my wife and I. He allowed us to look at several vehicles, but ultimately we settled on a 2024 Nissan Rogue. We have had it for a few weeks now and are very pleased with our purchase. More
Braden Kline was very courteous and patient with me as I looked at vehicles. I was in EXTREME pain that day but everybody there all had a smile on their face and everybody ask you if I needed anything. That looked at vehicles. I was in EXTREME pain that day but everybody there all had a smile on their face and everybody ask you if I needed anything. That's good manners, the way I was raised so I'm very happy 😁 I have a minor issue with my headlights I'm supposed to take back to get checked on this used Hyundai Tucson I bought, that sounds great great! I'll recommend them all day long! If there's a person with a bad attitude there I haven't found them 😂 More
Acura of Springfield made our purchase of our new Acura a very pleasant no pressure experience. Our decision to purchase a Acura was based on design, quality, consumer satisfaction data on line and factory w very pleasant no pressure experience. Our decision to purchase a Acura was based on design, quality, consumer satisfaction data on line and factory warranty. More
The whole experience was great. Jordan Wright helped us out and found us a great low mileage car. The whole process was easy to navigate and they didn’t waste any time. Jordan Wright helped us out and found us a great low mileage car. The whole process was easy to navigate and they didn’t waste any time. More
My experience with Acura was horrible ! ! Unfortunately, I needed a car ASAP and bought a car from what I thought was a reputable dealership, without looking enough at other dealerships. Whe ! Unfortunately, I needed a car ASAP and bought a car from what I thought was a reputable dealership, without looking enough at other dealerships. When I decided to buy the car, I thought I was going to be paying the cost that was listed online. I was told that cost was only if you financed the car. I was paying with cash. The car came with no car mats and only 1 set of keys. I talked to the manager about this, but he was not willing to provide either of these, even at a discounted rate, after I spent $22,700 for the car with extended warranty. The cost to get an extra key/fob is going to be $300. I would think with the amount of money that I spent, they could provide me an additional key at no cost. When I drove the car off the lot, it didn't even have a full tank of gas! The salesman, John B, was GREAT and even bought me car mats out of his own money !! They currently have no one that details their cars, so John spent his own time cleaning the car as best he could. I give John 5 stars - he really tried to make me happy with my purchase. More


