Frank Leta Honda

Avoid this dealership! !! This is my second car I’ve bought from this dealership and will be the last. There were certain details that were extremely important that w !! This is my second car I’ve bought from this dealership and will be the last. There were certain details that were extremely important that we needed for our next car. Our sales staff talked about the details, found us a car that they said would fit those needs, and we made an agreement to purchase. Once we were contractual tied to purchasing the car, the details that were important to us all of the sudden change. Sales Management was able to listen to our phone calls and read the texts and confirmed to us that the sales staff made a mistake and their inattention caused the details to slip through. Management apologized and offered peanuts(free oil change) to rectify the situation. It was a pretty big mess up and management complained to me that they couldn’t do anything else for me because they didn’t want to lose money on the sale. Oookay. Day comes that our car is ready. We communicate that we have little kids so likely going to get a baby sitter. We understand it’ll take time but don’t need to sit around all day. Staff has us set up an appointment saying that’s the best way to go or finance may be busy with other customers. No problem. Get there and the car has a broken part - not the dealerships fault, manufacture error. They agree to order a part to replace it for free. Great! Next step was working with finance and our appointment. We waited almost 2 hours after our appointment time until finally being met. No clue what even the purpose of the appointment was since it didn’t matter to them. Other customers were complaining loudly about all of us sitting around and them wasting our time. We meet finance and tell them we are a bit frustrated and have a baby sitter so let’s get moving and be time aware. We declined all the extra warranties, we didn’t feel they fit our needs and with how everything else was going - it was a no. Thought we were all done and set… nope, next had to wait for management to come in. They come in and wanted us to tell them why we didn’t add on any additional warranties aka $$$$. They said no one ever does that, people always get warranties so want to know why. He tries to sell it again, but finally takes no for an answer. 3 hours after the initial appointment, we finally leave with our car. Icing on the cake is the part they promised to replace took them 4+ weeks to do so because they forgot to order it. There’s that Frank Leta customer support they try to sell you on. After all of this, it is clear this dealership does not care about their customers and they are only after your money. More

Charged over $700 for refurbished alternator plus labor of course. (Total was over $1100) Found it at 3 legit part stores for average of $350. We’ve been with Leta for years and have referred many friends of course. (Total was over $1100) Found it at 3 legit part stores for average of $350. We’ve been with Leta for years and have referred many friends and family to them but I can’t justify continuing to take my business to them if they are literally going to double the cost of parts. Do a better job Leta or you will continue to lose customers. We were going to buy a new car after September. We still are but it won’t be from Leta Honda More

Yeah Frank leta when I was told by Mr White that handle bankruptcy chapter 13 we were pre approved for a car but in the end leta couldn't provide the lawyers Zero dime if you make 350 a month I ain't goi bankruptcy chapter 13 we were pre approved for a car but in the end leta couldn't provide the lawyers Zero dime if you make 350 a month I ain't going to Bridgeton Mo any of your white people want to go to Bridgeton I may be in chapter 13 but not going into Bridgeton So im guessing only welfare people gets cars Peace More

When the vehicle was bought, they sold a bullsh! t warranty that was not needed. It took about a month to get that refunded. Now when there are documents needed for insurance, they don't want to lift t warranty that was not needed. It took about a month to get that refunded. Now when there are documents needed for insurance, they don't want to lift a finger to help you. Frank Leta Honda is not a good place to buy from if you want support after the deal. More