Frank Leta Honda

A select used truck bought new and serviced at Leta had cabin air and engine air cleaners looking never changed, coolant, power stirring and brake fluid well below full, battery cables corroded this is not “SELECT “ Car fax showed it was serviced before it put on sale.

I have been a loyal customer for over 17 years and found myself needing to lease a car and trade in my 5-year old purchased car. The service department was outstanding in timely information and the sales team worked with me. I love the CRV and they made it happen. I always find the Frank Leta dealership friendly and attentive.

Was scheduled for an oil change and silver car wash, was completed in just a little over an hour. My car looked better then it has since it was purchased.

So I went to FrankLeta in O'fallon, MO in October 2017 to purchase a Dodge Journey 2011. I mean I was really impress with the vehicle. I was impressed with the customer service but I tell you it was all a facade. Let me begin with the closing process I got to Frank Leta at 7:00pm and did not leave until 10:00pm. Why? Because I was trapped in an office attempting to be pressured into buying all these warranties for a vehicle that in 3 mos would actually be needed. I've only had this vehicle 3 mos and need a transmission before I need an oil change. If you are thinking about going to this place I would advise you to drive pass it and go somewhere else. Jesus said it best, "A cave of robbers!"

Zach provided outstanding service. He checked the data base for any know issues with the car and explained the issue & what the fix entailed. The estimated wait time was even shorter than expected. I will continue to bring my daughters & my car to Leta......... dan

Unbelievable service after the sale! I bought my car from Frank Leta Honda in O’Fallon, Mo. It was a hot day, I tried the air-conditioner it was great. Crazy MO weather, woke up in the morning to cold weather ! I turned on the heater in my new car and heard a crazy noise when I turned on the fan. I called the dealership and explained the problem with my new car. To my surprise they made an appointment at my convenience to bring it right back in to the service dept. To fix the car for free and gave me a loaner car to drive while they did so. Now that is service after the sale! This was a pre-owned car too ! I am so glad that I will be spending my hard earned money on a car from a truly honest dealership .

We had to go to Honda directly to get answers. We couldn't get anyone there to return voice messages left. Too many other dealerships who want to truly earn your business.

You sure Can't Beat a Leta ! It's not just the amazing new way to buy, but the Ritz Carleton level service to go along with your puchase puts it over the moon. I have never seen a manger standing waiting for each customer to make sure you have the best experience during your visit ! They gave me free oil changes, protections on my car, and even car washes for life for free!! All I had to do was find the vehicle I wanted and the management staff was standing by to get me the best price. They were extremely transparent and showed me all the prices of their competitors to make me feel comfortable to make such a big decision. Then my visit was finished with a non pressure demonstration of what my cars coverages were and how I could have the easiest way to own my new car. JV gave me an easy to Understand diagram to show how I could protect my shiny new car. And then I even met the General Sales Manager that thanked me for my being apart of the Frank Leta Family. (He really made me feel like family) Oh and I almost forgot Cory who was with me the entire way. Told me all I could possible know on my car! Mr. Leta You really have a quality way to buy a car and I agree you Can't Beat a Leta , Leta Salesman , Leta Manager, and Leta Finance are the best in STL!!

I was very pleased with all the help I received when I decided to get serious about buying a car. I was just driving by when I thought to stop in and see what a Honda drove like. When I left there, I was a proud owner of a car that had on it, just what I wanted. After some research they even found the color that I wanted. So hats off to the great team at Frank Leta Honda.

BAD EXPERIENCE....PERIOD. This is a long read, but if you are thinking about leasing or purchasing a car with these folks, you may want to read this. Let me begin by saying I wish I never saw this place back when I was looking for a lease 3 years ago, but unfortunately I did. If I could go back in time to 2014 in a DeLorean, I would have passed Frank Leta Honda right up and went to the Chevrolet dealer accross the street instead... Three years ago I decided a lease was right for me at the time for a relatively "inexpensive" Honda. I traded in a descent car with plenty of equity to get a manageable, "low" payment each month. While signing the lease papers, I was rushed through the whole process and the lease agent provided me with brief answers to my questions and seemed rather annoyed with me for asking. I signed for a low payment (thousands of dollars down) that I thought I would expect for the remainder of the lease. Boy, was I wrong... Honda slaps you with all kinds of money in added costs after the first year and it drives your payments way up. After all, this is a lease and you don't own the car, right? HAH! You get stuck paying PERSONAL PROPERTY TAXES which amounts to THOUSANDS OF DOLLARS on the term of your lease. Why would YOU be responsible for paying "personal property" taxes on something you don't own? I asked Frank Leta Honda this very question and they could not give me a straight answer. They just feed you with a bunch of malarkey hoping you'll go away. Oh, by the way, the personal property taxes will drive your monthly payment up hundreds of dollars each month if you don't pay it all up front! Also, did I mention you are also responsible for sales taxes on leases? Just more money down the toilet. I would like to comment on their "service" of lack of at this dealership. After you make an appointment to have your car serviced and think it'll be a quick in and out...YOU ARE SADLY MISTAKING! Each time, I literally sat in their customer area for 2+ HOURS on a slow weekday to have my oil changed. There is absolutely no excuse for this, and to be quite blunt, they don't care about your wait time. After all, why would they? They still get paid once you finally do leave. Think about it... Lease "Turn-In / Disposition" Fee. This was another surprise for me. I decided I did not want to go with Honda any longer after this bad experience. So, I turned in my pristine vehicle (I had it professionally detailed, added new tires, tinted windows and all weather floor mats) and the car had under the allotted mileage for my 3 year lease and I had thousands of dollars of equity in it which I forfeited. The car looked better than it did the day I drove it off the lot brand new. I signed a few release papers and out the door I went to the Chevrolet dealer. Fast forward to a few weeks later and to my surprise, I get billed nearly $400 after taxes for a "turn-in" fee. THE NIGHTMARE NEVER ENDS!!!! If you made it this far in my long review, you'll have a basic understanding of what to expect if you should lease with these folks, or what to expect when you have your vehicle "serviced." I honestly don't know how some people can go home to their wives and children and feel good about working at this place. The management are hustlers and are figuring out more and more ways to hold you upside down by your ankles and shake all your money out of your pockets. I'm so glad to be done with Honda and will NEVER drive another Honda as long as I live. By the way, I'm really enjoying my new Chevrolet that I bought across the street. Cheers!