
Frank Leta Honda
O'Fallon, MO
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Customer service is exceptional! I am always treated respectfully & in a cordial way. Marcus from the auto service dpt is very friendly, polite & always provides excellent service. I feel very comforta respectfully & in a cordial way. Marcus from the auto service dpt is very friendly, polite & always provides excellent service. I feel very comfortable with the service & treatment. Recently I had my car serviced and it was going to take longer than expected, a loaner was immediately arranged for me so I can go and run my errands. They even provided the vehicle I requested. The cost is a higher than other auto services. Highly recommend Frank Letta auto service & dealer. More
The dealership is always clean, the environment friendly. Fromt he froint desk to the sevice poeple, even mechanics are friendly. The serivce I have recieved has always been prompt, accurate, and delivered Fromt he froint desk to the sevice poeple, even mechanics are friendly. The serivce I have recieved has always been prompt, accurate, and delivered as promised with a smile. I refer everyone I can to Frank Leta!! More
Excellent car dealership. I drive 30 miles out of my way to have my cars serviced at Frank Leta Honda for two main reasons. It is a beautiful new facility that is clean, comfortable and smokefree. The oth to have my cars serviced at Frank Leta Honda for two main reasons. It is a beautiful new facility that is clean, comfortable and smokefree. The other reason is the service department seems very honest. More
Our 2005 Honda CRV required its 90,000-mile service and the service was completed on time, as promised, within four hours of the time we dropped off the car. The dealer called during the service and update the service was completed on time, as promised, within four hours of the time we dropped off the car. The dealer called during the service and updated us on status of the repair. So the work was done on time and on the price told to us when we dropped off the car. More
We purchased our 2007 Accord from Frank Leta and have since had all service done there. It is a great dealership from purchase to service. The service department is great at letting me know what issues since had all service done there. It is a great dealership from purchase to service. The service department is great at letting me know what issues will be coming up i.e. tires, brakes, without a hard sell to have the work done right then. More
I have purchased two vehicles from Frank Leta Honda, a 2008 Honda Accord EX in February 2008, and a 2011 Honda Pilot EX-L in August, 2010, and have had both vehicles serviced a Frank Leta Honda. My experi 2008 Honda Accord EX in February 2008, and a 2011 Honda Pilot EX-L in August, 2010, and have had both vehicles serviced a Frank Leta Honda. My experience with both the Sales reps and Services reps have been excellent. More
I made my appointment over the phone at the last minute and they worked me right in. On arrival, I was greeted immediately in a very clean bay. After doing a little paperwork, I got a free drink and walk and they worked me right in. On arrival, I was greeted immediately in a very clean bay. After doing a little paperwork, I got a free drink and walked the showroom and then waited on a very comfortable couch and read my book. I could have watched the flat screen tv if I chose to. The service writer personally came and got me to tell me a few recommendations about my vehicle and then again came and got me when the vehicle was complete. The car was washed and brought right up to the side door for me; what more could you ask from a service visit! More
I stopped in over my lunch hour to have my Pilot serviced with an oil change and have the tires rotated. My car was serviced, tires rotated and washed in less than one hour. The staff was friendly and helpfu with an oil change and have the tires rotated. My car was serviced, tires rotated and washed in less than one hour. The staff was friendly and helpful. The waiting area is clean, offers free beverages and snacks. The price was about the same as a quick oil change station. More
The service I receive at Frank Leta is second to none. Every individual I work with from sales to service talk with me to thoroughly understand my needs. They ask questions of me to make certain we have Every individual I work with from sales to service talk with me to thoroughly understand my needs. They ask questions of me to make certain we have a connection in thought. The service provided is always timely, and the result of the service is consistently of top level quality. When I purchased my car the sales personnel went out of their way to identify the elements of the car I wanted. They also help me understand the trade offs between options and pricing. When working with the service personnel they present the service options that are available to me. I have complete confidence in the Frank Leta team to guide me in my decisions. More
I purchased a used car from this dealer a couple of years ago and this review is based on multiple visits to them for various services on that vehicle. Excellent Customer Service and Quality of work perfo ago and this review is based on multiple visits to them for various services on that vehicle. Excellent Customer Service and Quality of work performed. They will make suggestions for additional work, but never push if you decline. Always keep you informed as to the status of the work being performed. Always contacts you for approval prior to doing any additional work that may be needed. The waiting area is comfortable and well stocked with refreshments. More