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Frank Leta Mitsubishi

Bridgeton, MO

4.1
46 Reviews

12101 St Charles Rock Rd

Bridgeton, MO

63044

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Showing 46 reviews

June 13, 2025

I had to bring a car back, because I had a shocking death in the family and needed to help my family instead of buy a car. I took the car back, and was informed on when the loan would be paid back. I check i More

by dnk5266
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
N/A
Jun 13, 2025 -

Frank Leta Mitsubishi responded

Thank you for sharing your experience, and I want to extend my sincere condolences for your loss. I’m truly sorry that during an already difficult time, your interactions with our team added unnecessary frustration. While we understand the unique circumstances surrounding the return, you still deserved honest communication, timely updates, and compassion. Your feedback is important, and I’ll be reviewing this internally to ensure it’s addressed properly. If you’re open to it, I’d appreciate the opportunity to speak with you directly and help make things right. Nick Gallegos ngallegos@frankleta.com 314.597.9205

Jun 13, 2025 -

dnk5266 responded

I've never been spoken to like that before and I will never trust people that treat people like that.

Jun 17, 2025 -

dnk5266 responded

It's now been over a week since this check was allegedly sent. The bank still has no record of a check and I still cannot get anyone to respond to me.

December 24, 2024

5 star overall experience! I was given a lot of information about purchasing and/or leasing options that would best suit my needs. I was very specific about the options I wan More

by daltonjeanie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick, Ryan & Brandon
October 26, 2024

Always the best experience when I come into the dealership. Everyone is always friendly and helpful More

by Ak36
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
ERIC
October 10, 2024

Tommy did a great job hooking me up with a a good reliable car. As well as explain the different types of payments options that were affordable and credit building. More

by adrianwashington6
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tommy Trokey
July 04, 2024

Everytime I come to this dealership for a service, I always have an amazing experience! More

by Cameryn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Morrow
Jul 04, 2024 -

Cameryn responded

10/10 would recommend!

Jul 04, 2024 -

Frank Leta Mitsubishi responded

Thank you for the review, Cameryn!

February 29, 2024

Professional and competent, things not to be taken for granted these days. Tommy Trokey was great to work with. Would recommend to all. More

by doss43
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tommy Trokey
June 17, 2023

Scammers, don't trust anyone there. Worthless warrantys, rude service department. Lazy careless people, they just want to screw over the customers More

by ewinkler2424
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Javon the thief
February 04, 2023

I have to say this was a very helpful and professional experience. I was having trouble with my vehicle and I brought it in for service. I received the bad news that my engine was beyond repair and I woul More

by Mikel Hicks
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tomas Trokey, Ryan Fambrough
November 18, 2022

Sold me a rigged up lemon and made me take it to another dealership (VW) where I was being charged a $210 diagnostic fee. Since I couldn't pay that and was not told any of this information upfront, I lost m More

by thespikestaggs
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Cannot remember
November 18, 2022

I went in for a vehicle and Carlos was my salesman (great job by the way!!!) and came out with a 2019 Chevy Trax and great warranties. He’s awesome, Preston rocks and the team there is great!! I definitely w More

by feliciaevette57
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos and Preston
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