Franklin Chrysler Dodge Jeep Ram

Amazing customer service! When I first started looking for a car, I told myself I would not go to a dealership. It was my first time buying a car on my own and a dealership int When I first started looking for a car, I told myself I would not go to a dealership. It was my first time buying a car on my own and a dealership intimidated me a little bit. However, after looking for a vehicle for a couple of weeks, Jordan Williams, reached out and said that he could help me find exactly what I needed. So I told him what I was looking for and within a day he had found the perfect vehicle for me. I came down he let me test drive it, discussed all the features, and the available Financial assistant options. Within an hour I felt confident with what I was buying and who I was buying it from. Jordan has a way of making everything make sense and making you feel comfortable with what you are about to do. I have now been recommending people to see Jordan for over a year and will continue to send people to Jordan. Not only did they help me find the perfect car but all my maintenance has been simple and easy and they have been able to answer any question or concern that I have had . Excellent customer service and after a year-and-a-half, I am still 100% pleased with my purchase. Thanks, Jordan! More

"The Dealership that comes through" Jordan Williams was an incredible salesman and a real asset to this Dealership. I asked him to get a specific vehicle with the right options and color Jordan Williams was an incredible salesman and a real asset to this Dealership. I asked him to get a specific vehicle with the right options and color and Boom! The next day he located it for me and the day after it was sitting in the lot waiting for me. This was a great experience and he got me the lowest possible price for my budget with the utmost honesty. This is definitely a Dealership you have to go to if you want to be treated right with no gimmicks. More

Great buying experience. Brooks Hooper was a great seller, the whole car buying experience today was the fastest and most friendly customer service. Thank you so much. We are Brooks Hooper was a great seller, the whole car buying experience today was the fastest and most friendly customer service. Thank you so much. We are very happy with our purchase!!!!! More

Fast and efficient service! Showed up at my appointment time was checked right in, taken to a nice and clean waiting area. Service was fast, everything done was explained and I d Showed up at my appointment time was checked right in, taken to a nice and clean waiting area. Service was fast, everything done was explained and I didn’t have to spend half my day off at the dealership. More

Very helpful and easy to work with We bought a used 2016 Dodge 3500 and both Ryan And Mike were great to work with, very knowledgeable about the vehicle he sold us and willing to answer We bought a used 2016 Dodge 3500 and both Ryan And Mike were great to work with, very knowledgeable about the vehicle he sold us and willing to answer any questions we had. More

New Jeep Renegade I contacted Ethan Borras with an inquiry on an new Jeep Renegade for my husband. We were cash buyers, so I had a specific amount I was willing to spen I contacted Ethan Borras with an inquiry on an new Jeep Renegade for my husband. We were cash buyers, so I had a specific amount I was willing to spend and not a penny over. It took almost a week, but Ethan managed to get it done. My husband has a crazy work schedule,and he even went so far as to drive the vehicle to our house so my husband could test drive it. When we got the numbers worked out, my husband had to work 14 hours that day so I went to the dealer to sign papers and trade our vehicle. Ethan brought the final papers to my husband to sign on Sunday! I know I was a pain to deal with, but in the end Ethan got done what I needed to be done, and they earned a customer for life. I have a jeep as well, and this will be my 1st choice for a dealer when it comes time to get a new one. More

Professional and accommodating Excellent verbal skills. We felt completely comfortable throughout the sales cycle. NO PRESSURE! Very professional and pleasant. Sales process was se Excellent verbal skills. We felt completely comfortable throughout the sales cycle. NO PRESSURE! Very professional and pleasant. Sales process was seamless and easy. We enjoyed our experience with Brian Harris. More

Misleading Management. I Purchased a 2017 new Dodge pick up from this dealership they told me things that were not true, that i found out later after I drove away. 1) Free I Purchased a 2017 new Dodge pick up from this dealership they told me things that were not true, that i found out later after I drove away. 1) Free oil change for the first 2 years of ownership/ not true was charge for this. 2) Free DEF fluid top off with free oil change fro first 2 Years/ not true. 3) Was sold a extended warranty for $8,000 just to find out that this warranty was not from Dodge but a third party company, was not offered or told about the much cheaper extended warranty from dodge. 4) Called dealership looking to speak to a sales manager about my questions, was handed over to a voice mail, left message no one called me back. 5) Called dodge corporate office to file a complaint telling them my problem the took my complaint and filed it. Complaint #32408780. 6) Received email from Tracie from this dealership about the survey I took on line, lodging my complaint and concerns there. i was instructed by her to call her to called her and speak in person about my problems. I tried two different times trying to reach her with no response, just voice mail, left two messages. IN CLOSING you should buy a Vehicle from them because the are local and have a great selection, BUT BY NO MEANS believe what sales people or managers or especially finance people tell you or don't tell you. Believe no one there do your home work. More