Second purchase and worst experience. I researched my 2019 Ram 2500 and found the one I wanted at this dealership because it was advertised as “certified per-owned”. To me this means that it has been fully inspected and any flaws were repaired to ensure it’s ready to sell.
This was not the case since when we test drove the truck it had a bad vibration and the rear parking sensors didn’t work. I told the salesman, who was great, that I wouldn’t take the truck in that condition. He assured me that he would have it checked out and attempt to fix it, so we scheduled another test drive a few days later.
Upon return, the test drive proved the had fixed the vibration but the parking sensors we’re still not functioning. He assured me again that it was one bad sensor and it had been ordered.
You would think that if you’re trying to sell a “certified” used car you would at least ensure it was functioning as it should and was detailed before customers see it. When I approached the truck during the first test drive I noticed dried cement residue on the drivers step and found a plastic spoon and large screw on the rear floor.
Now for the irritating part. They were asking well over book value for the vehicle so we attempted to negotiate the price showing the book value from several sources. Taking into consideration the dealers gross margin, I still couldn’t agree to their asking price in the trucks current condition. They sent an “appraiser” to look at my trade and I watched him drive it literally 75 ft from one spot in the lot to another. The sales manager offered me the lowest possible trade in value “rough condition” which was an insult. My trade was in no worse condition than the one I was trying to buy, in fact all of the sensors on mine actually worked, and they still didn’t clean the dried cement off of the side step.
After some intense negotiation we finally agreed to a sale with the assurance that the rear sensors would be repaired. Now mind you, according to the dealer records this truck had been on their lot for 60+ days. This tells me that the mechanics that inspected it didn’t notice or fix anything prior to rating it sale ready.
After the sale I have been in contact with my salesman multiple times about the rear parking sensor since it’s inoperability affects other crucial safety features. I have been told for the past three weeks that the part is “on order”.
This is unacceptable since I could order the direct factory replacement part and receive it in less than a week. Now as I said, the salesman I dealt with was great, the failures I observed were above him.