Franklin Chrysler Dodge Jeep Ram - Service Center

Great, respectful service! I've received great customer care every time I've been here. The reps have been good to work with and the shuttle service is very helpful. I've received great customer care every time I've been here. The reps have been good to work with and the shuttle service is very helpful. More

Honest service I received prompt attention upon entering the service department. Mr. Longson kept me informed of the likely cause and time it would take to fix the I received prompt attention upon entering the service department. Mr. Longson kept me informed of the likely cause and time it would take to fix the electrical problem that prompted the visit. In addition, he told me about the technician's service recommendations and the cost of each elective service. I appreciated the honest assessment of the service needs of my vehicle and the quality of the work performed. More

Service Dept. Is bad, and they push maintenance way early I will never use them again. I have a 2016 Dodge Ram 1500 with 32k miles. Very light highway miles, and runs great. A oil change turned i to them reco I will never use them again. I have a 2016 Dodge Ram 1500 with 32k miles. Very light highway miles, and runs great. A oil change turned i to them recommending 3 items way ahead of service schedule. The 3 totalled over $1,500. I will not be back. More

Tonia got us in, repaired & back on the road in short order! Driving south from Chicago on Jan. 24th., we experienced a check-engine light in our 2017 Chrysler Pacifica. After checking with 2 other dealers, we w Driving south from Chicago on Jan. 24th., we experienced a check-engine light in our 2017 Chrysler Pacifica. After checking with 2 other dealers, we were directed to Franklin Chrysler. We met Tonia Emmitt in Service when we arrived at 9:45 at your busy location. She told us to relax, that she'd get us back on the road quickly. And we were, before noon. We were very impressed with Tonia & the dealership — we recommend it to anyone driving a Chrysler product who might have car trouble in that area of Tennessee. Dave & Penny Miller More

Great Overall Experience I have had wonderful service from this dealer. Overall, I have been very pleased and would highly recommend them for your service needs. Great work I have had wonderful service from this dealer. Overall, I have been very pleased and would highly recommend them for your service needs. Great work with a smile. Great shuttle service too! More

Fast and efficient service! Showed up at my appointment time was checked right in, taken to a nice and clean waiting area. Service was fast, everything done was explained and I d Showed up at my appointment time was checked right in, taken to a nice and clean waiting area. Service was fast, everything done was explained and I didn’t have to spend half my day off at the dealership. More

Lost Cause What can I say about a dealership service department that loses a car? That was just the case with Franklin Chrysler Dodge Jeep Ram, Franklin TN. We What can I say about a dealership service department that loses a car? That was just the case with Franklin Chrysler Dodge Jeep Ram, Franklin TN. We scheduled an appointment over ten days out for a software update recall. We delivered our Jeep the day before to ensure our vehicle would be in cue the next day. After not hearing anything all day, we called to determine the status of the repair. When we called, they did not have any record of our vehicle. At first they argued with us about having the Jeep. When we finally got a manager, he conceded the vehicle was there, just they did not know where. It took them almost an hour to call back to let us know they had found our car. They completed the software update in approximately 20 minutes, after telling us it would take a few hours the day we dropped it off. They went further and contradicted the actual recall notice saying it was wrong. When we picked up the car, they were apologetic, but offered nothing for our trouble. To add insult to injury, we received a robo e-mail asking about experience offering a free car wash. They should have done that at the time they knew the mess they made. We are so disgusted, we are contemplating trading our Jeep for some other brand of car. We will at least use a new dealership for any future service. More

Fabulous We were vacationing in Nashville when we had a problem with. Our Jeep Grand Cherokee . We called the dealership and Mike Pollard, service advisor, ar We were vacationing in Nashville when we had a problem with. Our Jeep Grand Cherokee . We called the dealership and Mike Pollard, service advisor, arranged to have repairs done immediately. Service was quick and excellent. Everyone was very friendly and outgoing. Special thanks to Mike, Bill Lowman service director and Blake Lorick sales consultant. And to Ronnie Hancock for shuttling half our group to downtown during the repair! Highly recommend this dealership! More