Franklin Ford

Customer service here is excellent! Best experience I've ever had at a car dealership. Mike is an excellent car salesman and did everything for us. Went above and beyond! Bill is incredibly nice too. I c ever had at a car dealership. Mike is an excellent car salesman and did everything for us. Went above and beyond! Bill is incredibly nice too. I could not happier with the vehicle I have all because of this dealership. I recommend this dealership to everyone! More

I had a great experience with the Franklin Ford team from start to finish. They suggested I was a perfect candidate for leasing a car. While I was still adjusting to this idea since I have always purchased start to finish. They suggested I was a perfect candidate for leasing a car. While I was still adjusting to this idea since I have always purchased new cars, no pressure was exerted and I was told various pricing options would be proposed for comparison and decisionmaking. I had plenty of time looking at various Fusions and Focus and the test drive on the back roads gave me the opportunity to really know how they would manage the road. Once I made my decision, the paperwork was fully explained, financial questions were answered and the process went smoothly. The car was ready for pickup as planned. The hands-on tutorials through all the features and gadgets were really helpful. I would recommend this dealership highly. More

I had a great experience purchasing a pre-owned Fusion at Franklin Ford. I found the sales person, George, knowledgeable, patient and trustworthy. I felt he responded to my concerns, was polite and he was s Franklin Ford. I found the sales person, George, knowledgeable, patient and trustworthy. I felt he responded to my concerns, was polite and he was sincere. I would recommend this dealership to my friends and family. I have heard great things about service too. I look forward to my check-ups at the dealership. No stress experience! More

You can feel the sleaze the moment you walk in the door. I just wanted to test drive a car. I asked if it could be held for less than a day, but was pressured to put a deposit on it. While I was at work, I just wanted to test drive a car. I asked if it could be held for less than a day, but was pressured to put a deposit on it. While I was at work, the sales person called my cell and left a message, which is fine. Before I could call back, he left another message, after which he started texting me. Even before that point, I had doubts about buying the car, but that pushed me to not want to purchase from there. On several occasions, I tried to contact them to get my deposit back, with no response. I had to contact the BBB in order for them to finally listen. More

This is the second vehicle we bought from Franklin Ford. This experience was better than the first. We had bought a Mustang convertible 2 years ago from Rob Brown.Unfortunately due to my wifes health we nee This experience was better than the first. We had bought a Mustang convertible 2 years ago from Rob Brown.Unfortunately due to my wifes health we needed to trade this vehicle in for something that she would feel comfortable getting in and out of. We showed up with out an appointment and Rob greeted us by name and sat and talked to us for a bit about what we were trying to do. My wife was not feeling well so we had to get home. Rob called us and said he would bring down a few cars for us to look at and drive right at our house. What service!!!! He was down 10 minutes later with a beautiful 2010 Mercury Milan will all the options available and very clean with low miles. He called his manager(Bill Macri) over the phone and described our Mustang to him. He was able to come up with a figure very quickly and worked out a deal that was more than fair. We were able to keep our payments the same without any money out of our pockets. They did most of this at our house and over the phone, the only thing we needed to do was come down to sign a few papers with a nice man in the business office and we had our new car which has exceeded our expectations of what we could afford. I have and will tell all my friends and family to go down to Franklin Ford if they are looking for a vehicle. This was the easiest and best car buying experience I have ever had, Thanks to all at Franklin Ford!! Floyd Edwards More

This was by far the best dealership experience I've had yet. I bought new cars before but never has the process been as easy, transparent and friendly! Bruce Fuery was handling the deal in a very friendly yet. I bought new cars before but never has the process been as easy, transparent and friendly! Bruce Fuery was handling the deal in a very friendly and down to earth manner. He was very easy to talk to and always went extra 3 miles to accommodate my requests, provide information or resolve confusion about anything whatsoever. I have been offered an extended warranty but never pressured to buy it, like so many dealerships do. Any questions I had were always answered in full and they always gave me plenty of time to read every single word of the contract. I was double checking everything being paranoid about getting scammed - bad reputation that auto dealerships don't seem to be able to shake off - but it was needless. All the numbers were correct and matched what I figured with my own calculations (last time I bought a car at another dealership they tried to sneak in $500 into the contract!). We didn't have to wait at all - they took us right in. Their documentation fees are the lowest I've been quoted, there are no "extra" fees that some dealers use to make profit and they do provide a full tank of gas for free. After the deal Bruce spend almost 20 min explaining all the features of the car (Fiesta) to us and showing how every single bell and whistle works. One can only wish this was the direction auto dealership business was moving in - transparency and honesty all the way through the process. In short they made me feel like they are on my side and even though I kept my guard up all the way through the process, I do believe that in this case it was needless. More

I recently went to Franklin Ford after visiting about 5 local dealerships in hopes on buying a new car for my daughter. I worked with Rob Brown who was very helpful and knowledgeable. I experienced very li local dealerships in hopes on buying a new car for my daughter. I worked with Rob Brown who was very helpful and knowledgeable. I experienced very little to no pressure "unlike the numerous other dealerships I visited" I ended up buying the car at a very low price and got everything that I was promised. I was very happy with the time and patience that the sales staff spent with me on finding a safe and reliable car for my daughter! I have already sent my parent's and sister "who also bought new car's" to Rob at Franklin Ford. More

Just purchased my third car there. George Carr and the rest of the staff were great. Car was ready when promised and none of the high pressure stuff. rest of the staff were great. Car was ready when promised and none of the high pressure stuff. More

Nice staff. Fair price for car and trade. Good selection I was so impressed with Jay and the staff and how easy they made the process. I would recommend dealer to friends. I was so impressed with Jay and the staff and how easy they made the process. I would recommend dealer to friends. More

Franklin Ford is truly a class organization from top to bottom. My wife and I were in the 'just looking' stage of the purchase of a new truck for myself and started our search at Franklin Ford. We, honestl bottom. My wife and I were in the 'just looking' stage of the purchase of a new truck for myself and started our search at Franklin Ford. We, honestly, never had to look any further. In our initial visit to Franklin Ford, we were met by the Owner, Barry Madden, who took a substantial amount of time making us feel comfortable before introducing us to the Sales Manager Chris Gendreau. Chris added his welcoming wishes as well and then turned us over to Salesman Rob Brown. Rob listened to our concerns and then asked us if we would like to take a ride in one of their Ranger XLT's that he felt after talking with the two of us might be the truck that would fit our family's needs and still be fiscally prudent for us. I loved the way the Ranger handled and on the ride Rob and I talked talked about everything else, but price. He then told my wife and I to take the Ranger out on the highway, look it over and test it out. Now the one thing I hate more than anything else is the posturing and back and forth negotiating that occurs at most dealerships. It never happened in my dealing with Franklin Ford. After I returned to the dealership, I explained to Rob what I could afford and that if Franklin Ford could meet my price then they have themselves a deal. Franklin Ford not only met my price, but came in under - that right I said under! We agreed to the purchase of the Ranger right then and there. Rob said that he would have the vehicle ready for us in two days and it was. We drove away that evening very happy and satisfied customers. We have had occasion to visit Franklin Ford's Service Department twice to date and have been equally impressed. I know it sounds too good to be true, but the experience I had at Franklin Ford was above board from start to finish. My three daughters all drive as well and I promise you that after my experience at Franklin Ford, my family and I will never buy a vehicle anywhere else. Thank you Barry and staff! You have one very loyal family who can't thank you enough for making our experience so positive. You guys are the best! The Murphy family More