Franklin Sussex Auto Mall

The service department found my oil leak rapidly and determined that the place I have been using for my oil changes has been using aftermarket oil filters on my Jeep Compass. After being installed the f determined that the place I have been using for my oil changes has been using aftermarket oil filters on my Jeep Compass. After being installed the filter failed within five months/less than 5,000miles. Because of the evidence submitted they went right to the leak and waived the diagnostic charge. Excellent service, honest and true. all of my service needs will be done at Sussex Auto Mall. Thank you, Patricia A. Elwood. More

Horrible experience! !!!! Total waste of my time. Spent almost 3 hours and 165.00 wiring for them to diagnose the problem. They never did and asked for another 450.00 to c !!!! Total waste of my time. Spent almost 3 hours and 165.00 wiring for them to diagnose the problem. They never did and asked for another 450.00 to continue working on the diagnosis. So problem was never diagnosed but I was still charged the diagnosis fee???? I am NEVER going back to this dealership. More

I leased a Jeep Wrangler 4xe and was very happy with my sales rep Emily. However, within a few weeks my windshield developed a pressure crack going from one side of the windshield to the other. At the time sales rep Emily. However, within a few weeks my windshield developed a pressure crack going from one side of the windshield to the other. At the time I leased the car I paid $1821 for a "Platinum Plus" service plan which I was told included roadside and glass. However, when I contacted the dealership they told me I wasn't covered and all coverages were listed on the thumdrive they gave me. I checked the Platinum Plus document on the thumb drive and all it contained was the signature page and "intentionally blank" pages. I notified the dealership three times about this and they have now stopped replying. Besides the slimy nature of the blank pages on the contract, and the fact they lied about what I was getting with this contract, this is clearly a manufacturer's defect I shouldn't even be responsible for! More

Had my car checked over for my transmission issue! The service dept took 2 days to check it over. They never told me the car had to stay overnight. I have a warranty and right away they told me I did no service dept took 2 days to check it over. They never told me the car had to stay overnight. I have a warranty and right away they told me I did not! I had to call Mopar myself to check. Lack of communication. All they want is money! No regard if I need a car to get to work. Stay clear of this service dept. Rip off. Go somewhere else. More

Over priced over charging customers dont care about loyal customers tried ripping me and my wife off three and a half months ago no response from corporate or the team to accommodate us. Save ur money and go customers tried ripping me and my wife off three and a half months ago no response from corporate or the team to accommodate us. Save ur money and go somewhere else More

Correction of previous review Bill Snouffer is a stand up guy he came thru and did what he had to do to make things right after the fact not to many would do that and yes I would buy from them again and reco guy he came thru and did what he had to do to make things right after the fact not to many would do that and yes I would buy from them again and recommend them. Thanks More