Been buying cars from them for years , we purchased 2
already this year and still need 3 more for my wife and twins. Unfortunately, it doesn't look like that's going to happen. I am extremely d
already this year and still need 3 more for my wife and twins. Unfortunately, it doesn't look like that's going to happen. I am extremely disappointed in their service, had to wait over a month for my truck to get a new transmission , that was still under warranty. This put me out of work for a month. They told me that had to replace all the lines and radiator too. Well I finally picked it up and drove right to Massachusetts with my trailer. I didn't even get 300 miles away and the truck wouldn't move. Then after waiting 7 hours I finally had it towed to a dealer up there, and then the trailer towed home. I spent a crazy amount of money to have them towed and then on top of that, I had to have someone drive all the way there to pick me up late at night. What a nightmare!! All because when I called franklin sussex they said they can do nothing to help me. Even though, I just picked it up from them and it was still under the factory warranty including the additional $2200 plus BS warranty. I purchased the extended warranty just so I didn't have this problem. So after that mess, I called the dealership up there in Massachusetts the next day and he told me the transmission was bad again because they never changed the lines and radiator like they said they did. So I had to wait another month for another transmission to come in and the dealership up there in MA installed it properly with all the new parts and radiator. They did not have loaner cars so they told me to call Franklin Sussex again to help with the loaner car . But once again , they would not do anything!! So now at this point I was out of work with no truck or loaner car. I though the reason people buy new cars with extended warranties are so that they have peace of mind they are driving a reliable vehicle!!! So my question to you is, would you buy another car from Franklin Sussex if you were me ?