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Franklin Sussex Auto Mall

4.6

494 Lifetime Reviews

315 State Route 23, Sussex, New Jersey 07461
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Top Reviewed Employees

Rob  Matonis at Franklin Sussex Auto Mall

Rob Matonis

Finance Director
5.0
Sam  Nazzaro at Franklin Sussex Auto Mall

Sam Nazzaro

Sales
5.0
Pam  Resseler  at Franklin Sussex Auto Mall

Pam Resseler

Service Reception
3.9
James  Tester   at Franklin Sussex Auto Mall

James Tester

Service Manager
not yet
rated
Employees need five ratings before we can calculate an accurate rating.

Latest Reviews

October 16, 2019

"Bogus warranty "

- franktuxman

I had a lot of issues when I was purchasing my new 2017 rebel so to try to make things right they gave me a warrantee that I would get 10 free oil changes and my first free brake service for free so now that I went there to get my brake service done they told me they cannot honor the warranty because I went above 39,000 miles I never heard of a truck leaving rear brakes with less than 39,000 miles granted they did replace my front brake pads last year for free but now that I need rear brakes they won’t do it because they say I went above the mileage this was never a factor they said my first free brake service as long as I own the vehicle this dealership does nothing but lie and then try to make you feel better by giving you a bogus warrantee that you will never use stay away from them this is why their service department is always empty And they go through service technicians every month

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Employees Worked With

June 02, 2019

"It was a Amazing expediente "

- Jr

The service was incredible the Saleman Ryan was friendly and very professional he really knew his job I would recommend anyone to him Also the manager Nina was Courteous and very professional

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Employees Worked With

Nina, Ryan Unick

May 30, 2019

"Great salesman and service "

- Janynerae0302

My salesman Ryan Unick was fantastic. He was very professional, he listened to everything I wanted in a vehicle, gave me multiple options and worked within my budget. He went out of his way to make sure everything was perfect for me. I would recommend him to anyone looking to buy or lease a vehicle for certain.

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Employees Worked With

Ryan Unick

Photos & Amenities

  • Instant Financing
  • Express Service
  • After Hours Drop-Off
  • Authorized Parts Store
  • Pet Friendly
  • Cable TV
  • Customer Lounge Area
  • Free Coffee
  • Free WiFi
  • Children's Play Room
  • Rental Car Service Onsite
  • Shuttle Service
  • Vending Machines
  • After Hours Drop-Off
  • Authorized Accessories Store
  • Authorized Parts Store
  • Cable TV
  • Customer Lounge Area
  • Free Coffee
  • Free WiFi
  • Instant Financing
  • Pet Friendly
  • Rental Car Service Onsite
  • Shuttle Service
  • Television
  • Vending Machines