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Franklin Toyota
Statesboro, GA
154 Reviews
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Showing 154 reviews
May 14, 2016
FANTASTIC Dealership and Salesman We just purchased our second Toyota Highlander form RANDY FIELDS at Franklin Toyota. It was so easy and pleasant. Randy is a top notch example of what We just purchased our second Toyota Highlander form RANDY FIELDS at Franklin Toyota. It was so easy and pleasant. Randy is a top notch example of what a car salesman SHOULD BE !!!!!!! We were shown all the new features and everything was explained in exact detail. If we had a question, later we were invited to call or stop by for added explanation. We were thanked by the MG, Mr. Spivey and the owner, Mr. Franklin for doing business with them. It sure makes us feel good that our business is appreciated. The entire staff at Franklin was outstanding. More
by The Taylor's
Employees Worked With
Randy Fields
Helpful May 13, 2016
Great Experience....have 3 Toyatos now! Donnie wasn't my salesperson on my Tundra (he had input in it) but he was on my Highlander. It is a very comforting thought to be able to pick up Donnie wasn't my salesperson on my Tundra (he had input in it) but he was on my Highlander. It is a very comforting thought to be able to pick up the phone and tell him what is happening. His answer is let me check and I will call you right back or when are you coming and we will have it ready. More
by coyatogirl
Employees Worked With
Donnie Hicks
April 29, 2016
New vehicle purchase We visited Franklin Toyota to find a new family vehicle. Our salesman was very patient and determined to help us find the right vehicle for us. He was We visited Franklin Toyota to find a new family vehicle. Our salesman was very patient and determined to help us find the right vehicle for us. He was knowledgable about the vehicles and didn't try to push anything on us. I ended up buying a Toyota venza and three years later we still love it! Buying a vehicle at Franklin Toyota was an easy and pleasant experience. More
by Peach123
Employees Worked With
Donnie Hicks Jr.
April 29, 2016
4th new Toyota from Franklin My wife and I just purchased our 4th new Toyota from Donnie Hicks Jr. @ Franklin Toyota. Mr Hicks and everyone at Franklin are great to deal with. I My wife and I just purchased our 4th new Toyota from Donnie Hicks Jr. @ Franklin Toyota. Mr Hicks and everyone at Franklin are great to deal with. I recommend Franklin and Donnie Hicks Jr to anyone looking to buy a new or used vehicle. Definitely worth the trip. The new Tundra rocks More
by Steve Harrell
Employees Worked With
Donnie Hicks Jr
April 29, 2016
Great Experience In purchasing my RAV4, this was the easiest and smoothest car purchase I've ever made. The salesperson listened to what I wanted, did not try to sell In purchasing my RAV4, this was the easiest and smoothest car purchase I've ever made. The salesperson listened to what I wanted, did not try to sell me something I didn't want, and made sure everything was in order. I've purchased vehicles from other Toyota dealers with okay results but did not get the same personalized service as I did at Franklin. Follow up from my salesperson and the dealership has been excellent. When I am ready for an upgrade, this is definitely where I'll go. More
by VB
Employees Worked With
Donnie Hicks, Jr.
April 29, 2016
Exceptional Buying Experience I've purchased several new Toyota vehicles from Mr. Donnie Hicks, Jr. and I can't begin to tell you how exceptional my experience was. Mr. Hicks paid I've purchased several new Toyota vehicles from Mr. Donnie Hicks, Jr. and I can't begin to tell you how exceptional my experience was. Mr. Hicks paid attention to every single detail and made purchasing my latest vehicle(Tundra) such a wonderful experience. I highly recommend selecting Franklin Toyota and Mr. Donnie Hicks when considering your next vehicle purchase. Excellent, excellent dealership and salesman! Thanks, Tracy McBride More
by tmcbride
Employees Worked With
Donnie Hicks, Jr.
April 29, 2016
Excellent Service I recently bought a Camry from Franklin Toyota and the service was top notch from beginning to end. The salesman, DONNIE Hicks, Jr. was friendly, know I recently bought a Camry from Franklin Toyota and the service was top notch from beginning to end. The salesman, DONNIE Hicks, Jr. was friendly, knowledgeable and helpful. Everyone was great. I would definitely recommend their dealership and will be doing business with them in the future. More
by Aboyett2411
Employees Worked With
DONNIE Hicks Jr
December 07, 2015
Horrible service If I knew then what I know now I would've never gotten my car from Franklin Toyota. Dealing with them has been so stressful. First I was financed for If I knew then what I know now I would've never gotten my car from Franklin Toyota. Dealing with them has been so stressful. First I was financed for the wrong amount because my down payment was in opinion pocketed by someone. When Franklin Toyota was confronted it was stated that my down payment were for warranties. I didn't discuss warranties at all because I didn't want any. My interest rate with warranties was 8.7 and without them was 11.7 and my payments were the same regardless. If I wasn't refinanced by State Farm I would have never know I would be paying an extra $1,300. State Farm refinanced my car with an interest rate of 5.6. So my question was why was my initial interest rate so high if I now have an interest rate of 5.6. That isn't where it ends. I've been up to Franklin Toyota 3 times in the last month because for some reason my tag wasn't transferred. Now they want me to pick up a package and take it tag office when it's there fault that my tag didn't transfer. This is the worst customer service I have ever received and I'm seriously considering reporting them the better business bureau. I'm disgusted with the way that I've been treated. I wonder how many other people they've done like this to. Purchased car October 30, 2015 today is December 9, 2015 and I still don't have a tag More
by Nyiaaful
Employees Worked With
Aj Tremble, and Robert Ericson
October 30, 2015
Avoid this dealership! Do not waste your time here! Drove up and looked at a 2012 4Runner priced at $25800. First I couldn't even get a sales person to help me. It's honestl Do not waste your time here! Drove up and looked at a 2012 4Runner priced at $25800. First I couldn't even get a sales person to help me. It's honestly like they didn't care and were more interested in talking with each other. A few days later i stopped by again because maybe it was just a bad day. Same exact situation, I actually had to walk into the managers office because no one wanted to help me. Then the same 4Runner which was priced at $25800 three days before was now $27700 because according to him the market fluctuated. In three days the market fluctuates $2000?! Look around a 100 mile radius and avoid this dealership at all costs unless you like just giving your money away! I'm a return customer also which it seems this dealership could care less about. More
by Peebles08
Employees Worked With
Manager
April 13, 2014
Great Experience! Would do it all over again! We worked with Bruce after finding a car online. The process was fast, easy, and smooth. Bruce was a pleasure to work with. First Class! We worked with Bruce after finding a car online. The process was fast, easy, and smooth. Bruce was a pleasure to work with. First Class! More
by cmplunkett1
Employees Worked With
Bruce Petitt
