Franklin Toyota

Natalie was very nice, but obviously not experienced in car sales, which worked to my advantage because I was able to get a lot of information that I'm pretty sure she wasn't supposed to give out. Again sh car sales, which worked to my advantage because I was able to get a lot of information that I'm pretty sure she wasn't supposed to give out. Again she was very nice and I have nothing negative to say because what she didn't know she found out for me. The sales manager came over to answer some questions that Natalie had trouble with and he was not as nice. He told me a flat lie, that my trade in (2007 Ford Edge) had been discontinued. It has not been discontinued. I don't appreciate him taking me for a fool, I research everything I can before going into a car purchase.. visted 13 dealerships in a 3 mile radius over a 6 month period, and I know cars. The entire experience with him made me feel angry and insulted. I will not work with him. More

Haggled for several weeks over the price of the truck. After we finally agreed on a price the truck after two days, and with more miles than expected (or described) - 300 more. About 45 minutes after dri After we finally agreed on a price the truck after two days, and with more miles than expected (or described) - 300 more. About 45 minutes after driving off the lot I noticed the rear backup camera was not working at all. Took about four days to get the parts in. I was told about two hours would be needed to fix it so they dropped me off at my office. This was 10:45am, at 4:50pm I finally called them to find out what happened. I was told then that all the parts did not arrived and that it was not fixed. Why I was not called during the day and told this I don't know. They had no loaner cars so basically I am fuming here in my office right now trying to find a way home. More