Franklin Toyota

I love their Service Department. They are Always Courteous. Jessica is Awesome and their shuttle drivers are The Best Courteous. Jessica is Awesome and their shuttle drivers are The Best More

So my wife and I went into Franklin Toyota Statesboro today to purchase a Rav4. Mind you we are repeat customers of this dealership and had all our service work conducted on our previous car there, even today to purchase a Rav4. Mind you we are repeat customers of this dealership and had all our service work conducted on our previous car there, even after we paid it off. We decided to finance through our bank so we wouldn’t have multiple inquiries. We received an excellent rate and decided to use them. So with money in hand we went to Franklin. The salesman at Franklin did an excellent job and was very knowledgeable about the vehicle. We go inside to start the paperwork when the sales manager informs us we can’t use our bank, but we could finance through them then refinance through our bank when we closed the deal. When we told him that that was the only way we would buy the car he excused himself and went into the back with the salesman. Shortly after the salesman returned and told us the general manager said we couldn’t use our bank. Wow the sales manager couldn’t even come to tell us but sent the salesman. Mind you this isn’t a fly by night bank or an internet only bank, but a well established bank in our community. In today’s market I find this ridiculous. Well Franklin Toyota your not the only dealer around….we will take our money to a dealer that values it’s customers. More

The staff of Franklin Toyota is friendly and respectful and prompt in acknowledging me as a customer. and prompt in acknowledging me as a customer. More

Courtesy and knowledgeable action on automobile. Customer service was exceptional and was given without request. Customer service was exceptional and was given without request. More

I was just driving through the dealership parking lot. It was raining very hard. Jeremy was outside, under the building canopy....He was very accomodating and willing to stand in the rain to answer my questi was raining very hard. Jeremy was outside, under the building canopy....He was very accomodating and willing to stand in the rain to answer my questions..I noticed, not only did he have great interpersonal skills, but he was a fellow veteran. The Sienna I eventually purchased is ideal for my needs.....The transaction, conducted through Jeremy, was a very satisfying experience. More

We had the best experience dealing with Sable and the others at Franklin Toyota. We were very pleased with the services provided. others at Franklin Toyota. We were very pleased with the services provided. More

The service department staff was extremely friendly and efficient. I was having a 30k service done and was in and out in less than 2 hours, even with limited staff. Great job! efficient. I was having a 30k service done and was in and out in less than 2 hours, even with limited staff. Great job! More

Service reps were kind and kept in touch about vehicle problems and when service would be completed,would reach out about what any delays with phone call problems and when service would be completed,would reach out about what any delays with phone call More

Nathan was a breath of fresh air when we first walked in. He was with us through every step of our car purchase and afterwards. He was with us through every step of our car purchase and afterwards. More

After 60 years of buying cars, only Franklin Toyota rates as high or higher than any Lexus dealership I have used (and all three of those were tops). Randy Fields does an excellent job of providing superior as high or higher than any Lexus dealership I have used (and all three of those were tops). Randy Fields does an excellent job of providing superior service to his customers. I live 10 minutes from the Toyota dealer where I live and yet after a full month was still being yanked around by a non responsive sales person and her manager…worst I’ve ever had. After speaking to Randy who was on the other side of the state I had my car in hand in fewer than 5 days—including the 3-4 hours drive to get it. Too bad other dealerships aren’t as excellent as Randy Fields and Franklin Toyota. More