Fred Anderson Honda - Service Center

I have had wonderful experiences at the service center. This review is specifically for the collision center. I was quoted at 30 day repair time for my vehicle, however, total repair time stretched to 59 d This review is specifically for the collision center. I was quoted at 30 day repair time for my vehicle, however, total repair time stretched to 59 days. I did not receive any updates on the status of my repairs during the first 25 days. I often had to reach out to the center to get updates rather than having them contact me. Additionally, I would ask for a specific day to expect a return call but rarely received that return call. At that point, I would have to be the one to reach back out. I was told for 3 consecutive weeks that my car was "waiting to go to paint." While everyone I spoke with was kind on the phone, it felt like communication was lacking, which was very frustrating especially as the repair time kept getting extended. I think the team was aware of my frustration so they did provide a credit on my total payment, which was appreciated. More

Didn’t have to wait to long to get service. Got in and out in a reasonable time Got in and out in a reasonable time More

Alexander was courteous, helpful, explained what needed to be done. He was on time with my repairs. to be done. He was on time with my repairs. More

I received excellent service when I brought my car in for an oil change Tuesday. Brian was very helpful and nice and they serviced my car quickly and got me on my way. They also informed me about what I need an oil change Tuesday. Brian was very helpful and nice and they serviced my car quickly and got me on my way. They also informed me about what I needed to do on my car for upkeep purposes. I was extremely pleased! Thanks, Noel Church More

They were nice and helpful to me, explained everything they did and didn't do they did and didn't do More

I definitely felt welcomed, I was greeted and the questions I asked were answered and the facility was neat and clean, there was fresh coffee and most of all the work that I had done I was greatly sa questions I asked were answered and the facility was neat and clean, there was fresh coffee and most of all the work that I had done I was greatly satisfied 🙌🏾! You guys are the BEST! More

They are always friendly, on time. They always make sure to let me know if something is needed and let decide if I want it done now or later. They always make sure to let me know if something is needed and let decide if I want it done now or later. More

Lance was very friendly and communicated effectively about all aspects of the service. He answered my questions well. about all aspects of the service. He answered my questions well. More

Fast, friendly, courteous service! I am always welcomed and greeted with a smile by a kind service member! I am always welcomed and greeted with a smile by a kind service member! More

Randy has always been so helpful gets me in and out tells me what needs and doesn’t need at that time. Look forward to my next visit. me what needs and doesn’t need at that time. Look forward to my next visit. More